Certified Roofing Team
Certified Roofing Team | Roof Repair | Roofing | Knoxville
Whether a surprise hailstorm has loosened a few shingles or years of Tennessee sunshine have worn your flashing thin, HEP’s certified roofing team is ready to keep Knoxville families covered. Our local experts arrive with fully-stocked trucks, industry-leading diagnostics, and the confidence that comes from thousands of successful projects—all to make sure you can get back to enjoying a dry, comfortable home faster than you imagined.
From seamless leak tracking and emergency tarping to meticulous shingle matching, every roof repair is completed with top-tier materials and backed by our workmanship guarantee. We treat your property as carefully as we treat our own, offering straightforward pricing, flexible financing, and clear communication from the first phone call to the final inspection. When your roof needs help, trust the hometown pros who are always Happy to be of Service—trust HEP.
FAQs
How can I tell whether my Knoxville home needs a roof repair or a full replacement?
Warning signs include missing or curling shingles, dark or soft spots on decking, water stains in the attic or on ceilings, persistent roof leaks, and granules collecting in gutters. During a free inspection our certified roofing technicians evaluate the age of your roof, extent of damage, and underlying deck condition. If repairs can safely extend the life of the roof for several years we recommend that option; if structural integrity is compromised or costs approach 50 % of a new roof, a replacement is usually more economical.
Are you properly licensed, insured, and manufacturer-certified?
Yes. Our Knoxville roofing team holds a Tennessee Home Improvement Contractor license, carries $1 million in general liability insurance and full workers’ compensation, and maintains certifications from GAF, Owens Corning, and CertainTeed. These credentials allow us to offer enhanced manufacturer warranties and ensure repairs meet local building codes and industry best practices.
What roofing materials do you repair, and which perform best in East Tennessee’s climate?
We service asphalt shingles, architectural shingles, standing-seam metal, EPDM and TPO flat roofs, and specialty products such as synthetic slate. For Knoxville’s hot summers, frequent rain, and occasional hail, architectural asphalt or class 4 impact-rated shingles balance cost and durability for most residences, while 24-gauge standing-seam metal offers the longest lifespan—40 + years—when budget allows. Our estimator will explain pros and cons of each so you can choose confidently.
How fast can you respond to storm or emergency roof damage?
We provide 24/7 emergency service within Knox County and surrounding areas. A crew is typically on-site within 2–4 hours to tarp exposed sections, stop active leaks, and prevent further water intrusion. Permanent repairs are scheduled as soon as weather and material availability allow—often within 24–48 hours.
What does your roof repair process involve and how long does it take?
1) Detailed inspection with photos and written report. 2) Up-front quote outlining scope, materials, and warranty. 3) Permit procurement (if required). 4) Repairs by certified installers—replacing damaged decking, underlayment, flashing, and shingles or metal panels. 5) Final cleanup with magnetic nail sweep and quality checklist. Most minor repairs are completed the same day; larger sections or specialty materials may require 1–2 days.
Do you back your repairs with a warranty and help with insurance claims?
Every repair comes with a 2-year workmanship warranty, and materials carry their respective manufacturer warranties (often 10–50 years). If the damage is storm-related we assist homeowners throughout the insurance process: documenting damage, meeting with the adjuster, and providing itemized estimates to maximize coverage while ensuring all code requirements are met.