Lifetime Workmanship Assurances
Lifetime Workmanship Assurances | Metal Roofing | Roofing | Knoxville
When storms roll off the Smokies and pound Knoxville, homeowners want to know their roof isn’t just tough today—it’s guaranteed for the decades ahead. HEP installs premium panels with precision crews and backs every square foot with a lifetime workmanship assurance. That promise means any flaw traced to our installation is fixed at no cost, no questions, for as long as you own your home. The result is absolute peace of mind: your investment is protected by local experts who stand behind their craft.
Beyond reliability, our metal roofing systems deliver crisp curb appeal, energy-saving reflectivity, and fire, wind, and hail resistance that conventional shingles can’t match. Choose a bold color or a classic standing-seam profile and watch your utility bills drop while resale value rises. With HEP, you’re not just buying a roof—you’re securing a lifetime partnership rooted in craftsmanship, transparency, and Knoxville-proud service.
FAQs
What exactly does your Lifetime Workmanship Assurance cover for metal roofing in Knoxville?
Our Lifetime Workmanship Assurance guarantees that every aspect of the roof installation we perform—including panel layout, fastening, flashing, ridge caps, valleys, underlayment, sealants, and all roof-to-wall transitions—will remain free from workmanship-related defects for as long as you own your home. If any leak, fastener back-out, or other problem is traced to the way the roof was installed rather than to the materials themselves, we repair or replace the affected area at no cost to you—labor, materials, and disposal included.
How is your workmanship assurance different from the manufacturer’s material warranty?
A manufacturer’s warranty covers defects in the metal panels’ coating, substrate, or accessories—issues such as premature paint fade or corrosion. It does NOT cover mistakes made during installation. Our Lifetime Workmanship Assurance fills that gap by protecting you against problems caused by human error, improper fastening patterns, inadequate flashing, or poor sealing. When both warranties are in place, you are protected for both materials and labor for decades to come.
Is the Lifetime Workmanship Assurance transferable if I sell my Knoxville home?
Yes. Within the first ten years after installation, the assurance may be transferred once to a new homeowner for a small administrative fee (currently $200) as long as we are notified in writing within 60 days of closing. After the transfer, the new owner receives coverage for the remaining balance of the original lifetime term (50 years from installation date). A transferable workmanship assurance can be a strong selling point in Knoxville’s real-estate market.
What should I do if I notice a leak or other issue years from now?
Call our Knoxville service line or submit a claim through our website. We schedule an on-site inspection within 3 business days. If the issue is workmanship related, we file a service order immediately and typically complete the repair within 7–10 business days, weather permitting. There are no trip charges, diagnostic fees, or hidden costs—your assurance covers 100 % of labor and related materials.
Are there maintenance requirements to keep the assurance valid?
Very few. Metal roofs are low-maintenance, but the assurance requires that gutters remain clear, overhanging branches be trimmed back at least 12 inches, and any rooftop additions (solar panels, satellite dishes, HVAC lines, etc.) be installed by us or another licensed contractor following our published guidelines. Normal debris removal and a visual inspection every two years are recommended. Failure to perform basic maintenance only voids coverage if neglect directly causes the problem.
Why is a Lifetime Workmanship Assurance especially important for metal roofs in East Tennessee’s climate?
Knoxville experiences significant temperature swings, high humidity, heavy rain, occasional hail, and rapidly changing wind loads from mountain storms. Metal roofing easily handles these stresses—but only when it’s installed correctly. An improperly secured panel can expand and contract, loosening fasteners over time; a poorly flashed valley can funnel stormwater into your attic. Our Lifetime Workmanship Assurance gives you long-term protection against those risks, ensuring your roof performs as promised in our challenging Appalachian climate.