Workmanship Guarantee
Workmanship Guarantee | Roof Replacement | Roofing | Kingston
Looking for peace of mind when it’s time for a roof replacement in Kingston? At HEP, every shingle, slate, and ridge cap is installed under our exclusive Workmanship Guarantee—a promise that the job isn’t finished until you’re completely satisfied. Our certified crews draw on decades of local experience, pairing premium materials with precision techniques that stand up to Kingston’s harshest winters and sun-soaked summers. If something isn’t perfect, we’ll return promptly and fix it at no extra cost—no fine print, no fuss.
Choosing HEP means you’re investing in more than a new roof; you’re securing a lasting relationship with a team that values honesty, clear communication, and spotless job sites as much as structural integrity. From the first on-site inspection to the final cleanup, expect punctual arrivals, transparent updates, and meticulous craftsmanship that keeps your home protected for decades. Trust HEP to raise the bar on roofing and deliver a finished product you’ll be proud to own—guaranteed.
FAQs
What does your Kingston workmanship guarantee cover on a full roof replacement?
Our workmanship guarantee covers every aspect of the labour involved in your roof replacement, including tear-off, deck preparation, underlayment, flashing, shingle or metal panel installation, ventilation components, and clean-up. If any problem arises that can be traced back to how the roof was installed—such as leaks, premature shingle loss, loose flashing, or ventilation failures—we will correct it at no cost to you for the entire guarantee period.
How long is the workmanship guarantee valid and when does it start?
The guarantee is valid for 10 years from the date of final inspection and payment. It begins the moment we sign off on the completed roof, so you are protected immediately. Unlike some contractors who delay coverage until supplier paperwork is processed, our guarantee activates as soon as your new roof is officially finished.
How is your workmanship guarantee different from the manufacturer’s material warranty?
A manufacturer’s warranty covers factory defects in shingles, membranes, or accessories, but it does not cover mistakes made during installation. Our workmanship guarantee fills that gap. If a nail is driven in the wrong place, flashing is installed incorrectly, or ventilation is improperly balanced —issues that can void a manufacturer’s warranty—we take responsibility and fix the problem swiftly, keeping you fully protected.
Is the workmanship guarantee transferable if I sell my home in Kingston?
Yes. You can transfer the guarantee to the new homeowner one time within the 10-year coverage period at no additional cost. All you need to do is notify us in writing within 60 days of the property’s closing date and provide the new owner’s contact information. This added value can be a strong selling point when listing your home.
What happens if I notice a leak or other issue—how do I make a claim?
Simply call our dedicated service line or email our warranty department with a brief description of the issue. We will schedule an on-site inspection within 48 hours for active leaks (or within five business days for non-emergency concerns). If the problem is workmanship-related, we will repair it as quickly as weather permits and provide you with a written report of the corrective action taken—all at no cost to you.
Does your workmanship guarantee cost extra or increase the price of the roof replacement?
No. Our workmanship guarantee is included in every full roof replacement we perform in the Kingston area. We believe standing behind our work is part of doing business responsibly, so you will not see a separate line-item charge for the guarantee on your quote or final invoice.