Workmanship Guarantee
Workmanship Guarantee | Metal Roofing | Roofing | Kingston
When homeowners and businesses across Kingston choose HEP, they’re choosing peace of mind. Our technicians craft each metal roofing system with precision, using premium panels engineered to outlast harsh Canadian winters, scorching summers, and everything in between. From the first on-site inspection to the final fastener, we back every step with an industry-leading workmanship guarantee that covers leaks, loose seams, and installation flaws—so you never pay for someone else’s mistake.
That promise is more than a piece of paper; it’s the cornerstone of our customer-first culture. Should an issue arise, a dedicated HEP crew returns promptly to make it right, no service fees, no red tape. Add outstanding energy efficiency, striking curb appeal, and recyclable materials, and it’s clear why Kingston property owners trust our team for metal roofing that performs beautifully decade after decade—guaranteed.
FAQs
What does your workmanship guarantee cover on a metal roof installation in Kingston?
Our workmanship guarantee covers every aspect of the labour we perform when installing, repairing, or replacing your metal roof. This includes correct fastening, flashing placement, valley and ridge detailing, sealant application, ventilation integration, and any other tasks directly related to the craft of putting your roof together. If a leak, wind uplift, panel shift, or other problem can be traced back to how we installed the system rather than to the materials themselves, we will correct it at no cost to you within the guarantee period.
How long does the workmanship guarantee last and how is it different from the manufacturer’s material warranty?
We back our labour with a 10-year workmanship guarantee. This means for a full decade after the completion date, you’re protected against installation-related issues. In contrast, the manufacturer’s material warranty—often 30–50 years—covers defects in the metal panels, coatings, and accessories. Think of it this way: if the panel finish prematurely rusts, the manufacturer pays for replacement materials; if the panel was installed incorrectly and leaks, we fix it under our workmanship guarantee.
What happens if my metal roof leaks or has another issue during the guarantee period?
Simply call or email our Kingston office with your original contract number or address. We’ll schedule an inspection within 3–5 business days (weather permitting). If our technician confirms the problem is workmanship-related, we’ll repair it promptly at no charge. If it’s a material defect, we’ll help you file the manufacturer’s claim and then reinstall the new components at no labour cost to you.
Is the workmanship guarantee transferable if I sell my Kingston property?
Yes. One transfer is free of charge within the original 10-year term as long as the new homeowner notifies us in writing within 60 days of the property’s closing date. We’ll update our records so the new owner enjoys the remainder of the guarantee, which can be a strong selling point in the Kingston real-estate market.
How does Kingston’s climate affect the performance of a metal roof under your guarantee?
Kingston sees significant freeze-thaw cycles, lake-effect snow, and occasional high winds off Lake Ontario. Metal roofing is ideal for these conditions because panels shed snow quickly and resist wind uplift better than shingles. Our installation techniques—such as using stainless-steel fasteners, high-grade underlayment, and ice-and-water shields at eaves—are tailored to this local climate and fully covered by the workmanship guarantee. If weather-related damage is ever linked to an installation flaw, we stand behind our work and fix it.
Are there any maintenance requirements to keep the workmanship guarantee valid?
Metal roofs require minimal upkeep, but we ask homeowners to follow three simple steps: (1) keep gutters and valleys clear of debris; (2) avoid walking on panels unless absolutely necessary, and then only soft-soled shoes and proper safety gear; (3) notify us promptly if you notice unusual noises, drips, or fasteners backing out. Routine tasks like cleaning or snow removal do NOT void the guarantee. Failure to address obvious damage (e.g., fallen tree limbs) or hiring unqualified contractors to alter the roof could void the coverage, so always call us first if work is needed.