Manufacturer Warranties
Manufacturer Warranties | Metal Roofing | Roofing | Kingston
When you choose HEP for your metal roofing in Kingston, you’re investing in craftsmanship backed by industry-leading manufacturer warranties. Each panel, fastener, and protective coating we install is supported by multi-decade coverage that guards against fading, chalking, rust perforation, and structural failure. That means your new roof isn’t just built to withstand harsh Ontario winters—it's protected on paper, too, giving you the freedom to enjoy a quieter, more energy-efficient home without second-guessing its long-term durability.
Our team handles every warranty registration for you, so the moment your roof is complete, your coverage is active and traceable. Should you ever need service, we work directly with the manufacturer to streamline claims and minimize downtime, keeping your life and property protected. Ready to secure peace of mind for decades to come? Let HEP’s certified installers bring strength, style, and unparalleled warranty protection to your Kingston home today.
FAQs
What type of manufacturer warranties do you offer on metal roofing in Kingston?
Most of our steel and aluminum profiles carry a limited lifetime manufacturer warranty, which typically translates to 40–50 years of coverage on the paint finish and 30–40 years against corrosion or perforation. Exact terms depend on the product line you choose, but every panel we install in Kingston is backed by written documentation from the mill or coil-coater.
Does the manufacturer warranty cover damage from Kingston’s freeze-thaw cycles and heavy snow loads?
Yes. The paint-finish and substrate warranties specifically address premature fading, chalking, cracking, peeling, and perforation caused by normal atmospheric exposure—including the repeated freeze-thaw cycles and snow loads common in Eastern Ontario. However, structural failures due to improper installation or unusual loading (e.g., snow drifting beyond engineered limits) are excluded, so professional installation and adherence to recommended snow-guard layouts are critical.
Are high winds and storms included in the metal roofing warranty?
Paint and substrate warranties focus on the integrity of the coating and metal, not wind uplift. For wind protection, most manufacturers offer a separate wind-uplift warranty when the roof is installed to tested assembly specifications (often up to 120–160 km/h). Kingston’s typical wind speeds fall below these thresholds, but you must follow the specified fastener schedule and clip spacing to keep this coverage valid.
Is the warranty transferable if I sell my Kingston property?
Yes. All of our primary metal roofing suppliers allow at least one free transfer from the original owner to the next homeowner within a defined period—usually the first 10–15 years. After transfer, the warranty often converts from “full” to “pro-rated,” meaning coverage gradually decreases over time. The transfer form must be submitted to the manufacturer within 30–60 days of the property’s closing date.
What routine maintenance is required to keep my manufacturer warranty in force?
The warranty requires that you keep gutters clear, remove large debris (branches, leaves), and avoid allowing dissimilar metals to sit on the roof. Annual visual inspections—especially after wind or ice storms—are advised. Do not use harsh solvents or wire brushes on the painted surface; mild detergent, water, and a soft brush are recommended. Documentation of any professional maintenance or repairs should be kept with your warranty file.
How do I file a warranty claim if an issue arises with my metal roof?
Start by contacting us—the installing contractor—with photos and a description of the problem. We will inspect the roof to confirm whether the issue appears warrantable (e.g., finish chalking beyond ASTM limits). If so, we submit a claim packet to the manufacturer that includes purchase records, installation details, and inspection evidence. The manufacturer may send a field representative or accept our documentation. Approved claims are typically resolved by supplying replacement panels or touch-up materials, and they often cover reasonable labour costs for removal and re-installation.