Industry-leading Warranties
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Industry-leading Warranties | Roofing | Kingsport
When you choose HEP for your Kingsport home, you get more than a new roof—you gain the confidence that comes with industry-leading protection. Our iron-clad warranties cover materials, labor, and even wind damage, so the moment the final nail is set, you can relax knowing your investment is guarded for decades. We partner with top manufacturers and back every project with a local team that’s here whenever you need us.
From the first free inspection to the last follow-up call, we make the entire roofing experience simple and transparent. No fine print, no surprises—just clear terms, transferable coverage, and a promise that we’ll be on your side if Mother Nature ever tests your roof. Choose HEP today and see why neighbors across Kingsport trust us to keep their homes—and their peace of mind—secure.
FAQs
1. What types of roofing warranties do you offer to Kingsport homeowners?
We provide three levels of protection so you can choose the coverage that best fits your needs and budget: • Standard Manufacturer Warranty – 30–50-year limited coverage against defects in shingles or other materials. • Enhanced System Warranty – Lifetime material coverage plus up to 25 years of workmanship protection when we install an entire manufacturer-specified roof system. • Platinum Lifetime Warranty – Our industry-leading package that combines lifetime, non-prorated material coverage, 25-year workmanship coverage, 15-year algae resistance, and 130 mph wind protection, all backed by both the shingle manufacturer and our local company.
2. How long does your workmanship warranty last, and what exactly does it cover?
Our workmanship warranty lasts 25 years from the date of installation—one of the longest labor warranties available in the Tri-Cities region. It covers all installation-related issues, including leaks caused by improper nailing, flashing errors, or ventilation mistakes. If a problem arises that is linked to our workmanship, we will repair the defect at no cost for labor or materials and will also cover any interior damage directly resulting from the leak.
3. Can I transfer the roof warranty if I sell my Kingsport home?
Yes. All of our enhanced and platinum warranties are fully transferable once within the first 10 years of installation. To transfer, the new homeowner simply completes a short form and submits a modest transfer fee (set by the manufacturer) within 60 days of closing. Transferability can add significant resale value because the new owner inherits the same robust protection you originally received.
4. Will Kingsport’s extreme weather—high winds, heavy rain, and occasional hail—void or limit my warranty coverage?
No. Our warranties are written with Appalachian climate conditions in mind. Shingle wind warranties cover gusts up to 130 mph as long as proper installation and recommended accessories (starter strip, cap shingles, and the correct number of nails) are used. Hail impact up to 2 inches in diameter is covered under the optional hail rider. Routine storm events will not void your warranty; however, unauthorized roof modifications, pressure-washing, or installation of aftermarket coatings can void coverage.
5. What responsibilities do I have to keep my warranty in force?
The warranty stays in force as long as you: • Register your roof within 60 days of installation (we handle the paperwork for you at no charge). • Perform basic maintenance—keep gutters clear, remove large debris, and prevent moss growth. • Schedule a professional inspection after severe storms and at least once every five years (we provide free annual check-ups for the first five years). • Avoid non-certified repairs; only factory-certified contractors should alter the roof system.
6. How do I file a warranty claim and how fast is service typically?
If you suspect a warranty issue: 1. Call our 24/7 local hotline or submit a claim through our website. 2. We schedule an on-site inspection within 48 hours (often same day during heavy rain leaks). 3. Our technician documents the problem, photographs the area, and submits findings to both our in-house claims team and the manufacturer. 4. Most claims are approved on the spot; complex cases receive a decision within five business days. 5. Repairs are usually completed within one week, and emergency leak stoppage is performed immediately to prevent interior damage. Throughout the process you will have a single point of contact who will update you on progress until the issue is fully resolved.