Manufacturer Warranties
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Manufacturer Warranties | Roof Replacement | Roofing | Kingsport
Kingsport homeowners choose HEP because we pair master-level craftsmanship with robust manufacturer warranties that protect your investment long after our trucks pull away. Every shingle, flashing, and fastener we install is backed by nationally recognized warranty coverage, giving you total peace of mind against defects or premature wear. With decades of local experience, we understand the region’s shifting weather and select materials engineered to handle blazing summers, sudden downpours, and icy Appalachian winters—all while keeping your warranty fully intact.
When it’s time for a roof replacement, our certified team handles everything from precise tear-off to meticulous final inspection, filing all warranty paperwork on your behalf so you never have to wonder if you’re covered. By combining factory-authorized installation techniques with friendly, on-call support, HEP turns a stressful project into a smooth, confidence-boosting upgrade for your home. Discover how effortless lasting protection can be—schedule your free estimate today and let us raise the roof on reliability.
FAQs
1. What is a manufacturer roofing warranty, and how is it different from the workmanship warranty your Kingsport crew provides?
A manufacturer warranty (sometimes called a material warranty) is a written promise from the shingle or membrane maker that its products will be free from factory defects for a stated period of time—typically 25 – 50 years for asphalt shingles and up to a lifetime on premium systems. It covers issues such as premature granule loss, blistering, or product delamination that are traced back to the factory. A workmanship warranty, by contrast, is issued by the contractor and protects you against installation errors such as improper nailing patterns, flashing mistakes, or poor ventilation design. Our Kingsport roofing team offers its own workmanship warranty in addition to registering your roof with the manufacturer so you receive both layers of protection.
2. How long do the manufacturer warranties you offer last on a roof replacement in Kingsport, and are there enhanced options?
Standard architectural-grade asphalt shingles come with a 25- or 30-year limited manufacturer warranty that may become prorated after the first decade. For homeowners who want stronger coverage, we can install certified "system roofs" (shingles, underlayment, starter strips, ridge caps, and ventilation from the same brand). When the entire system is installed by our manufacturer-certified crew, you can upgrade to a non-prorated 50-year material warranty plus up to 25 years of labor coverage, all backed by the manufacturer—not just the contractor.
3. Are manufacturer warranties transferable if I sell my Kingsport home?
Yes—most major roofing brands allow a one-time transfer within the first 10–15 years of installation, which is important for resale value. The transfer usually requires (1) filling out the manufacturer’s transfer form, (2) providing a copy of the original proof of purchase, and (3) paying a small administrative fee (typically $50–$150). We help our customers assemble the paperwork so the new owner can enjoy the remaining warranty term without any lapse in coverage.
4. What actions or conditions can void my manufacturer roofing warranty?
Common warranty-voiding issues include: • Improper installation by non-certified crews (wrong nail quantity, incorrect overlaps, etc.) • Inadequate attic ventilation or insufficient intake/exhaust, which can overheat shingles • Pressure-washing or using harsh chemicals that strip protective granules • Installing a second layer of shingles over an existing roof (a "layover") • Penetrations added later—satellite dishes, skylights, solar mounts—without proper flashing • Failure to perform routine maintenance, such as cleaning debris out of valleys and gutters. Sticking to the manufacturer’s care guidelines and having annual inspections from our Kingsport roofing team will keep your warranty intact.
5. How do I file a manufacturer warranty claim if I suspect a defect?
Call us first. As a certified contractor for GAF, Owens Corning, CertainTeed, and other brands, we handle the initial inspection at no charge. If a defect is found, we complete the manufacturer’s claim form, attach photos, sample shingles (if requested), your purchase invoice, and our inspection report. The manufacturer then reviews the documentation, may send an independent inspector, and—if the claim is approved—issues material replacements and any covered labor payments directly to us or to you, depending on the warranty tier. The typical turnaround is 2–6 weeks, and we keep you informed throughout the process.
6. If the manufacturer approves a claim, will they replace my entire roof or only the defective shingles?
It depends on two factors: the warranty level you selected and the age of the roof. Basic warranties usually cover only the defective shingles on a prorated basis, meaning you receive replacement material (no labor) for the affected area. Enhanced non-prorated warranties often cover 100 % of both materials and labor for the entire roof for the first 25–50 years, even if the problem is isolated to one slope. When we register your Kingsport roof, we explain which category your coverage falls under so there are no surprises if a claim ever arises.