Workmanship Warranty
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Workmanship Warranty | Roof Repair | Roofing | Kingsport
Whether it’s a sudden leak after a summer storm or shingles finally giving way to age, Kingsport residents know they can trust HEP’s workmanship warranty roofing team for reliable roof repair that stands the test of time. Our licensed technicians treat every home as if it were their own, using premium materials and meticulous craftsmanship backed by a transferable workmanship warranty. From the first inspection to the final nail, we keep you informed, respect your property, and leave your roof stronger than ever—so you can focus on enjoying your home instead of worrying about it.
Schedule a free assessment today and discover why so many of your Kingsport neighbors rely on HEP for prompt, professional roof repair. We’ll pinpoint the issue, provide a transparent quote, and get the job done swiftly—restoring your roof and your peace of mind in one seamless visit.
FAQs
What does your workmanship warranty cover for roof repairs in Kingsport?
Our workmanship warranty specifically covers any defects or problems that arise from the labor we perform—such as improper shingle installation, flashing errors, or inadequate sealing of penetrations. If an issue is traced back to the way we installed, repaired, or finished your roof, we will correct it at no cost to you within the warranty period. This warranty is separate from, and in addition to, any manufacturer warranties on roofing materials.
How long is the workmanship warranty valid and can it be extended?
For residential roof repairs in Kingsport, our standard workmanship warranty is 10 years from the date of project completion. Commercial repair projects receive a 5-year workmanship warranty. Extensions are available through our annual maintenance program; as long as you keep the program active, we’ll renew your workmanship warranty year-by-year up to a maximum of 20 years.
What is the process if I notice a workmanship-related issue during the warranty period?
Simply call our Kingsport office or submit a claim through our online portal. We will schedule a no-cost inspection within 3–5 business days. If we confirm the problem is workmanship-related, we’ll provide a written repair plan and complete the corrective work, typically within 10 days—weather permitting. All repair labor and any replacement materials associated with the workmanship error are covered 100%.
Does the workmanship warranty transfer to a new homeowner if I sell my house?
Yes. Our workmanship warranty is fully transferable once within the original warranty term. When you sell your home, notify us within 30 days of closing, and provide the new owner’s contact information. We’ll issue a revised warranty certificate in their name at no charge, helping you increase the home’s resale value and offering the buyer peace of mind.
Are there any exclusions or conditions that could void the workmanship warranty?
The warranty does not cover damage caused by extreme weather events (e.g., hail, tornadoes, or winds over 60 mph), improper maintenance, alterations made by another contractor, or installation of rooftop equipment (satellite dishes, solar panels) without our prior written approval. Failure to address leaks or obvious problems promptly can also void coverage. Always contact us first before making modifications or performing major roof work.
How does your workmanship warranty differ from the manufacturer’s material warranty?
A manufacturer’s material warranty covers defects in the roofing products themselves—such as shingle granule loss or membrane deterioration—usually for 20–50 years. Our workmanship warranty, on the other hand, guarantees the quality of our installation and repair labor. If we installed a component incorrectly, we fix it. Most roof issues stem from poor installation, so having both warranties working together offers comprehensive protection.