Workmanship Warranties
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Workmanship Warranties | Gutter Replacements | Roofing | Kingsport
Homeowners in Kingsport trust HEP to protect their biggest investment with dependable roofing craftsmanship backed by rock-solid workmanship warranties. Whether a sudden storm has left shingles scattered across the yard or years of steady rain have worn down your fascia, our team responds quickly, inspects thoroughly, and installs with the precision that only decades of local experience can deliver. Every nail, flashing, and seal is covered by our workmanship promise, so you can rest easy knowing that any issue traced to installation will be fixed at no extra cost.
That same commitment extends to our seamless gutter replacements, which channel water safely away from your roofline and foundation. By pairing top-quality materials with HEP’s warranty-protected workmanship, we eliminate the leaks, clogs, and overflow that lead to costly structural damage. From the first inspection to the final walkthrough, we keep communication clear, the jobsite clean, and your home ready for the next Kingsport downpour.
FAQs
What does your workmanship warranty cover for gutter replacements in Kingsport?
Our workmanship warranty specifically covers all labor–related aspects of your new gutter system. This includes the proper installation of hangers, downspouts, end caps, miters, sealants, and splash blocks, as well as the correct pitch and alignment needed for efficient water flow. If any leaks, sagging, improper drainage, or attachment failures occur due to installation errors during the warranty period, we will repair or replace the affected section at no cost to you.
How long does your workmanship warranty last for gutter replacement projects?
For customers in Kingsport, we provide a 10-year workmanship warranty on all full gutter replacement projects. This means that for an entire decade after installation, you’re protected against defects caused by our labor. The 10-year term begins on the date of your final invoice, and you’ll receive written documentation at project completion so you can easily reference the start and end dates.
Does the workmanship warranty transfer to the next homeowner if I sell my Kingsport property?
Yes. Our workmanship warranty is fully transferable one time within the original 10-year term. To complete the transfer, the original homeowner simply needs to notify us in writing within 60 days of the property’s closing date and provide the new owner’s contact information. The new owner will then receive the remaining balance of the warranty period with no additional fees or inspections required.
How do I file a claim if I suspect an issue covered under the workmanship warranty?
Filing a claim is straightforward: 1. Contact our office by phone or email as soon as you notice a problem. 2. Provide your project number or the name and address of the property. 3. Describe the issue (e.g., leaking corner by the back deck, downspout pulling away, etc.) and attach photos if possible. 4. We’ll schedule an on-site inspection—usually within five business days—to verify if the problem is workmanship related. 5. If covered, repairs are typically completed within 7–10 business days at no cost to you. Emergency issues, like water entering the home, are prioritized for same-day or next-day service.
Are material defects—such as paint finish failure or corrosion—covered by the workmanship warranty?
Material-related issues are not part of the workmanship warranty; they’re governed by the manufacturer’s product warranty. However, we assist you in filing any necessary paperwork with the manufacturer and will reinstall or replace defective sections at no labor charge during your workmanship warranty period once a manufacturer claim is approved.
How does your workmanship warranty address Kingsport’s unique weather conditions, including heavy rain and winter ice?
Kingsport’s climate brings both intense summer downpours and winter freeze-thaw cycles that can challenge gutter systems. Our installation standards—proper hanger spacing, optimized downspout placement, sealed seams, and correctly pitched gutters—are designed to withstand these local conditions. If issues such as seam separation from ice expansion or gutter detachment from high winds arise and are traced back to installation methods, they are fully covered under our workmanship warranty. Regular seasonal maintenance by the homeowner, like debris removal, ensures continued protection and optimal performance.