Industry-leading Warranties
Industry-leading Warranties | Roofing | Karns
For homeowners in Karns, peace of mind starts at the top. HEP backs every project with industry-leading warranties that protect both materials and workmanship for years beyond the standard coverage. Our certified crews follow strict installation protocols, and because we’re local, you never have to chase down a distant manufacturer—just call your neighbors at HEP and we’ll be on your roof, resolving issues fast and free of hassle.
These warranties are fully transferable, add resale value, and include transparent, no-fine-print protection against wind uplift, leaks, and unexpected storm damage. When you choose HEP for your roofing needs, you’re not just getting premium shingles and expert craftsmanship; you’re investing in a rock-solid promise that your home—and your budget—will stay protected long after the work trucks drive away.
FAQs
What types of roofing warranties do you offer to Karns homeowners?
We provide two tiers of protection on every residential roof we install in Karns: (1) a lifetime limited manufacturer’s warranty on the shingles and all factory-made components, and (2) our own 25-year transferable workmanship warranty that guarantees the quality of the installation. Together, these warranties protect you against both material defects and installation-related issues, giving you end-to-end peace of mind.
How long does your workmanship warranty last and what exactly does it cover?
Our workmanship warranty extends for 25 years from the date of the completed installation. During that period, we will correct—at no cost to you—any leak, blow-off, or other performance issue that is traced back to installation errors such as improper nailing, flashing, ventilation, or underlayment. Labor, replacement materials, and disposal are fully covered when a workmanship defect is confirmed.
Are the manufacturer and workmanship warranties transferable if I sell my home?
Yes. Both the lifetime limited manufacturer warranty and our 25-year workmanship warranty can be transferred one time within the first 10 years of the original installation. To transfer, the new homeowner must notify us in writing within 60 days of closing. Transferability adds resale value because the new owner inherits the same robust protection you enjoyed.
What kinds of weather-related damage are included under your roof warranties?
The manufacturer’s warranty covers shingle defects that lead to premature granule loss, cracking, or blistering, even if those defects become apparent after storms. Our workmanship warranty covers leaks or blow-offs caused by wind speeds up to 130 mph—provided local building codes were met—and water intrusion related to installation errors during heavy rain or ice events. However, neither warranty covers damage from extraordinary events such as tornadoes, hurricanes, hail larger than 1.5 inches, or fallen trees; those are typically handled through homeowners insurance.
How do I file a warranty claim and what documentation will I need?
Start by calling our dedicated warranty line at 865-555-ROOF or emailing [email protected]. Please provide your original contract number, photos of the issue, and a brief description of when the problem began. We will schedule an on-site inspection within five business days. If the claim is workmanship-related, we handle all repairs directly. If it appears to be a material defect, we coordinate with the shingle manufacturer on your behalf and submit the required sample shingles or lab tests.
Does routine maintenance affect my warranty coverage?
Yes. Both the manufacturer and workmanship warranties require that the roof be kept in "serviceable" condition. That means clearing debris from gutters, ensuring roof penetrations (vents, chimneys) are sealed, and preventing moss growth. We recommend a professional roof inspection every two to three years. Failure to perform reasonable maintenance—such as allowing ice dams to form repeatedly or leaving tree limbs rubbing against shingles—can void coverage for any resulting damage. Keep maintenance invoices or dated photos as proof of upkeep if a claim ever arises.