Certified Roofing Team
Certified Roofing Team | Roofing | Karns
Whether a recent storm loosened shingles or decades of sun have dulled your home’s curb appeal, HEP’s certified crew is ready to safeguard every square foot above you. Locally based in Karns, our craftsmen blend time-tested techniques with the latest materials, ensuring precise roofing installations and repairs that stand up to East Tennessee’s heat, hail, and humidity. We’re neighbors first, roofers second—so expect honest assessments, clear communication, and workmanship guarantees you can truly count on.
From emergency tarping to full tear-offs, we handle everything in-house, streamlining permits, cleanup, and final inspections so you can get back to what matters. Flexible financing, industry-leading warranties, and 24/7 customer support mean peace of mind long after the last nail is set. Discover why Karns homeowners choose HEP when they need dependable roofing done right the first time.
FAQs
Are you fully licensed, bonded, and insured to work in Karns, TN?
Yes. Our company holds a Tennessee contractor’s license with a roofing specialty classification, maintains bonding that meets or exceeds Knox County requirements, and carries both general liability and workers’-comp insurance. Copies of all certificates are provided with every proposal, so homeowners in Karns can verify that your property and our crews are protected throughout the project.
What roofing materials do you recommend for Karns’ weather conditions?
Because Karns experiences high summer humidity, occasional hail, and rapid winter freeze-thaw cycles, we typically recommend impact-rated architectural shingles or Class 4 SBS-modified asphalt shingles for most homes. These products resist hail bruising and thermal cracking better than standard 3-tab shingles. For low-slope sections, a TPO membrane with reinforced seams performs well against ponding water. Metal roofing in 24-gauge standing-seam panels is another premium option that withstands high winds common in East Tennessee thunderstorms.
How does your certified team handle storm or hail damage insurance claims?
Our Haag-certified inspectors document damage with high-resolution photos, thermal imaging, and a detailed scope of loss. We meet your adjuster on-site to ensure all legitimate storm damage is included in the carrier’s estimate. Once the claim is approved, we provide a fixed-price contract that mirrors insurance line items, handle any required supplements, and bill your insurer directly for approved work, leaving you responsible only for your deductible.
What kind of workmanship and material warranties do you offer?
All full-roof replacements come with a 10-year transferable workmanship warranty that covers leaks caused by installation errors. As an Owens Corning Preferred Contractor, we can also register an optional System Protection warranty that extends material coverage to 50 years and upgrades workmanship coverage to 25 years, backed by the manufacturer. Metal roofs include a 40-year paint finish warranty and our same 10-year labor guarantee.
How long will my roof replacement take and what will the process look like?
Most shingle roofs in Karns are completed in one to two days. Day 1: our crew covers landscaping, removes old roofing, inspects the decking, installs synthetic underlayment and ice-&-water shield in valleys, then begins shingle installation. Day 2 (if needed): we finish shingles, flash penetrations, install ridge ventilation, and clean the site with magnetic sweepers. A final walkthrough is done with you to verify quality and remove all debris. Metal and complex roofs may take three to five days, but we provide a detailed timeline before work begins.
Do you provide free roof inspections and estimates, and what do they include?
Absolutely. Our no-obligation inspection includes attic moisture and ventilation check, drone or on-roof photo documentation, and a written condition report. You’ll receive a detailed estimate showing material types, quantities, labor, and disposal costs with no hidden fees. If we find that only repairs are needed, we’ll itemize those instead of pushing a full replacement.