Workmanship Guarantee

HEP RoofingWorkmanship Guarantee

Workmanship Guarantee | Roof Replacement | Roofing | Karns

When a storm hits Karns or decades of Tennessee sunshine finally take their toll, you deserve more than a quick fix—you deserve a HEP Roofing workmanship guarantee. Our certified crews remove every worn shingle, inspect the decking board-by-board, and rebuild your home’s first line of defense with premium materials that are nailed, flashed, and sealed to manufacturer specs. If anything we install fails due to workmanship, we come back and make it right—no surprises, no fine print, no labor charge.

Homeowners call us for roof replacement because they want peace of mind that lasts as long as their new roof. From the first drone inspection to the final magnetic cleanup, you’ll get clear communication, honest timelines, and a project manager who treats your property like their own. Ready to protect what matters most? Trust the local pros who stand behind every shingle.

FAQs

What does your workmanship guarantee cover on a roof replacement in Karns?

Our workmanship guarantee covers all labor-related aspects of your new roof installation. If a leak, shingle slippage, flashing failure, or any other problem arises because of our installation techniques—not because of storm damage or manufacturer defects—we will repair it at no cost to you for the entire term of the guarantee.

How long does the workmanship guarantee last?

For full roof replacements in Karns, we provide a 10-year workmanship guarantee. During this period, any installation-related issue that surfaces will be addressed promptly and free of charge. This guarantee operates alongside the manufacturer’s material warranty, giving you two layers of protection.

How is a workmanship guarantee different from a manufacturer’s warranty?

A manufacturer’s warranty covers defects in the roofing materials themselves—such as shingle granule loss or premature membrane deterioration—while our workmanship guarantee protects you from errors in installation. If a leak is traced to poor nailing patterns, improper flashing, or incorrect ventilation, the workmanship guarantee applies. If a shingle fails because of a production flaw, the manufacturer warranty applies.

Is the workmanship guarantee transferable if I sell my home in Karns?

Yes. You can transfer the guarantee one time within the first five years of the roof replacement. The new homeowner simply needs to notify us in writing within 60 days of taking possession. Transferability adds resale value by assuring the buyer that the roof remains protected against installation defects.

What is the process for filing a workmanship claim?

Call our dedicated warranty line or complete the online service request form. We schedule an on-site inspection within three business days, document the issue with photos, and determine whether it is workmanship-related. If covered, we provide a repair timeline—usually within one week—at no cost to you. All repairs are performed by our in-house certified crew and documented for your records.

Does maintaining the roof affect my workmanship guarantee?

Basic homeowner maintenance—such as keeping gutters clean, removing debris, and preventing foot traffic damage—is required. Neglect that directly causes roofing problems (for example, clogged gutters causing water backup) may void the guarantee for that specific issue. We recommend annual inspections and prompt removal of overhanging branches to keep both the material warranty and workmanship guarantee in full effect.

HEP Roofing
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(423) 228-7848