Industry-leading Warranties
Industry-leading Warranties | Metal Roofing | Roofing | Karns
When you choose HEP for metal roofing in Karns, you’re not just investing in a beautiful, energy-efficient upgrade—you’re securing peace of mind backed by some of the most robust warranties in the industry. Our craftsmanship is protected by long-term material and labor coverage, so storm damage, color fading, and workmanship issues are handled swiftly without hidden loopholes or fine-print frustrations. From the first consultation to the final inspection, every panel and fastener is installed to exceed code, ensuring your roof performs flawlessly for decades.
Homeowners love that our warranties are fully transferable, boosting resale value while sparing future owners from costly surprises. Pair that with HEP’s 24/7 local service team in Karns—ready to respond the moment you need us—and you have a roofing solution built for lifetime confidence. Reach out today to discover how HEP’s industry-leading protections turn a smart investment into a worry-free one.
FAQs
What makes your metal roofing warranties "industry-leading" for homeowners in Karns?
Our warranty program combines a 40- to 50-year manufacturer’s finish warranty with a 25-year workmanship warranty backed by our local Karns roofing company. Few competitors bundle both material and labor protection for that long. If the metal panels ever corrode, fade beyond industry standards, or if a roof leak is traced to an installation defect, you’re covered for repair or replacement with no prorating, service fees, or hidden exclusions.
Does the warranty cover severe weather common to East Tennessee, such as high winds and hail?
Yes. The metal panels we install are UL 2218 Class 4 impact-rated and warrantied against splitting or perforation caused by hail up to 2" in diameter. They’re also tested to withstand wind speeds up to 140 mph, exceeding typical Karns storm gusts. If storm damage occurs within those tested limits, material and labor costs to restore the roof are handled under the warranty, saving you the expense of an insurance claim deductible.
Is the warranty transferable if I sell my home in Karns?
Absolutely. You may transfer both the manufacturer’s finish warranty and our workmanship warranty one time within the first 15 years at no cost. The new owner simply completes a short form within 60 days of closing. Transferability adds resale value because buyers know the roof remains protected without restarting the coverage clock or paying extra fees.
What routine maintenance is required to keep the warranty valid?
Very little. Metal roofs are essentially low-maintenance. The warranty language only asks that you: 1) keep gutters clear so water can drain, 2) avoid allowing dissimilar metals (e.g., copper pipes) to rest on the roof, and 3) have us perform a complimentary inspection every five years. No annual coating, painting, or shingle replacement is necessary, and we document each inspection to maintain your coverage record.
Does the warranty cover color fading and chalking of the metal panels?
Yes. Our Kynar 500®/Hylar 5000® PVDF paint systems carry a 30-year non-prorated warranty against fade in excess of 5 ΔE units and chalking greater than a No. 8 rating, per ASTM D 659 standards. If panels exceed those thresholds, we will either repaint or replace the affected sections at no cost to you, ensuring your roof stays vibrant in Karns’ strong sun and humidity.
How do I file a warranty claim if I notice an issue?
Simply call our Karns office or submit a photo through our online portal. We schedule an in-person inspection within 3 business days. If the problem is warranty-related, we submit all paperwork to the manufacturer on your behalf and handle repairs promptly—usually within two weeks, weather permitting. You’ll receive written confirmation of the work and the remaining balance of your warranty for complete peace of mind.