Robust Workmanship Warranties
Robust Workmanship Warranties | Roofing | Jonesborough
When a storm sweeps through Jonesborough, homeowners deserve the peace of mind that comes from knowing every shingle and seam has been installed to last. HEP backs every project with one of Tennessee’s most robust workmanship warranties, covering not only the materials we use but the meticulous craft that goes into each nail, flashing, and vent. If an issue arises that falls under our guarantee, we’ll handle the repairs—labor and parts—without hidden fees or hassles, because our name rides on every rooftop we protect.
Choosing HEP means partnering with local experts who treat your home as if it were our own. Our certified crews arrive on time, communicate clearly, and leave your property spotless, all while keeping you updated through each phase of the roofing process. From free inspections to final walkthroughs, we’re committed to craftsmanship you can trust today, tomorrow, and for many years to come.
FAQs
What is a workmanship warranty and why do I need one?
A workmanship warranty is our written promise that every aspect of your roof installation in Jonesborough will be performed correctly and to code. If a leak, blow-off, or other problem occurs because of an installation error—not materials or storm damage—we fix it at no cost to you. This added protection gives homeowners peace of mind that their investment is protected long after the shingles have been nailed down.
How long does your workmanship warranty last, and what does it cover?
We provide a 10-year workmanship warranty on full roof replacements and a 2-year warranty on qualifying repairs. During that period we will correct, at our expense, any leak, flashing failure, shingle displacement, or related issue that can be traced back to how the roof was installed. All labor, disposal, and replacement materials needed to correct the defect are included.
How is a workmanship warranty different from the manufacturer’s material warranty?
A manufacturer’s warranty covers factory defects in the shingles or other roofing products, such as premature granule loss or cracking caused by a production flaw. A workmanship warranty, on the other hand, covers mistakes made during installation—improper nailing, flashing errors, inadequate ventilation, etc. Both warranties work together: the manufacturer supplies new materials if they are defective, while we supply the labor if the problem stems from installation.
What should I do if I suspect a workmanship-related problem with my roof?
Call our Jonesborough office as soon as you notice a leak, loose shingle, or any other concern. We will schedule an inspection within 48 hours. If we confirm the issue is workmanship-related, we will document the problem, obtain any necessary permits, and perform repairs at no cost to you. Most warranty repairs are completed within one week of approval, weather permitting.
Is the workmanship warranty transferable if I sell my Jonesborough home?
Yes. Our workmanship warranty transfers one time at no charge within the original 10-year term. Simply notify us in writing within 60 days of closing, and the new homeowner will receive the remaining balance of the warranty. A transferable warranty can add resale value and assure buyers of the roof’s quality.
Are there maintenance requirements or exclusions I should be aware of?
To keep the workmanship warranty valid, you must: (1) keep gutters clear so water doesn’t back up under shingles, (2) have us perform a free annual roof check or provide documentation of an inspection by a licensed roofer, and (3) notify us of any problem within 30 days of discovery. Exclusions include damage from severe storms, fire, foot traffic, alteration by others, or lack of routine maintenance. These conditions are standard across the roofing industry and will be explained in your written warranty document.