Certified Installers
Certified Installers | Storm Damage Restoration | Roofing | Jonesborough
When powerful Tennessee weather rolls through Jonesborough, HEP’s certified installers are ready to safeguard your home with swift, meticulous storm damage restoration. From wind-torn shingles to hail-pocked flashing, our factory-trained roofers arrive equipped with advanced diagnostic tools and premium materials, restoring structural integrity while preserving the historic charm our town is famous for. We coordinate directly with insurance providers, document every detail with high-resolution imaging, and keep you informed at every step, so the only surprise is how seamless the process feels.
Homeowners choose HEP because we treat each roof like our own—conducting comprehensive inspections, offering transparent estimates, and backing every repair with industry-leading warranties. Whether you need an emergency tarping at midnight or a full roof replacement in clear daylight, our local team delivers craftsmanship that stands up to the next storm and enhances your property’s curb appeal. Discover why neighbors throughout Jonesborough trust HEP to turn post-storm stress into lasting peace of mind.
FAQs
How quickly can your certified installers respond to storm damage in Jonesborough?
We maintain an on-call emergency crew in Jonesborough that can be dispatched within 2–4 hours after you contact us. Our first priority is to make the roof watertight with temporary tarps or board-ups to prevent additional interior damage, and then we schedule a full inspection—usually the next business day—to create a detailed repair or replacement plan.
Are you licensed, bonded, and insured for roofing work in Tennessee?
Yes. We hold a Tennessee Contractor’s License, carry $2 million in general liability coverage, and maintain workers’ compensation insurance for every crew member. All of our installers are factory-trained and certified by the leading shingle and metal roofing manufacturers, which allows us to offer enhanced system warranties that non-certified roofers cannot provide.
What signs of storm damage should I look for on my roof?
After a severe wind or hail event, look for missing or creased shingles, granule loss that exposes the shingle mat, dented metal flashing, damaged pipe boots, and water stains in your attic or on ceilings. On metal roofs, inspect for impact dents or displaced fasteners. If you see debris on the roof or notice shingles in the yard, call us for a no-cost professional assessment.
Will you work with my insurance company on a storm damage claim?
Absolutely. We document the damage with photos, video, and a detailed scope of work, then meet your adjuster on-site to make sure nothing is overlooked. We use Xactimate estimating software—the same platform most insurers use—so our pricing is aligned with industry standards. Once the claim is approved, we handle all repairs and submit the required completion paperwork to expedite your final payment.
Do you use specialized materials or techniques for storm-resistant roof replacements?
Yes. When reroofing after storm damage, we install high-wind rated shingles or standing-seam metal panels, upgrade underlayment to synthetic or ice-and-water shield in vulnerable areas, and use six-nail fastening patterns plus ring-shank nails for superior pull-through resistance. All flashings are replaced with heavy-gauge metal, and ridge vents are secured with stainless steel fasteners to withstand future storms.
How long will the restoration process take and will my property be protected during the work?
Most asphalt shingle roofs in Jonesborough can be replaced in one day once materials are on-site; larger or specialty roofs may take 2–3 days. We protect your landscaping and siding with catch-all netting and movable plywood shields, use magnetic rollers to pick up nails daily, and perform a final walk-through to ensure your property is as clean—or cleaner—than we found it.