- HEP Roofing
- Lifetime-limited Manufacturer Warranties

Lifetime-limited Manufacturer Warranties
Lifetime-limited Manufacturer Warranties | Roof Replacement | Roofing | Jonesborough
Jonesborough homeowners choose HEP because every roof we install is backed by a lifetime-limited manufacturer warranty that safeguards your investment long after the last shingle is nailed. Our certified craftsmen pair premium materials with precision workmanship, creating a roofing system engineered to withstand the unpredictable Tennessee weather while elevating curb appeal. From the first inspection to the final cleanup, you’ll experience clear communication, punctual crews, and a spotless jobsite—proof that quality and courtesy can share the same roof.
When storm damage, age, or leaks have you searching for reliable roof replacement, trust the local team that treats your home like their own. HEP simplifies the process with transparent pricing, flexible financing, and warranty registration handled in-house, so all you need to do is enjoy the comfort of a secure, stylish roof for decades to come.
FAQs
What exactly is a lifetime-limited manufacturer warranty on a roof?
A lifetime-limited manufacturer warranty is a written guarantee from the shingle or roofing-system manufacturer stating that, for as long as the original owner (or the next owner within a defined transfer period) owns the home, the manufacturer will repair, replace, or reimburse defective roofing materials up to specific limits. "Lifetime" refers to the useful life of the product under normal conditions, while "limited" means there are defined exclusions—such as damage from improper installation, severe weather events outside the product’s design limits, or lack of routine maintenance.
Does the lifetime-limited warranty cover labor costs for a roof replacement in Jonesborough?
Most lifetime-limited manufacturer warranties primarily cover the cost of the roofing materials that prove to be defective. Labor coverage varies: some premium warranties include labor for a set number of years (often 10–15) or on a prorated basis after that period, while basic warranties may not include labor at all. Our Jonesborough roofing team offers optional upgraded warranties that extend both material and labor protection, so be sure to ask about those during your estimate.
How do I register my new roof’s manufacturer warranty after installation?
Registration typically requires filling out an online or mailed-in form provided by the shingle manufacturer. We handle the initial paperwork for you right after your roof replacement. You will receive an email or mailed confirmation directly from the manufacturer within 4–6 weeks. Keep that document with your home records, as you will need it should you ever file a claim or sell your home in Jonesborough.
Can the lifetime-limited warranty be transferred to a new homeowner if I sell my house?
Yes—most major manufacturers allow a one-time free transfer to the next owner, provided it is completed within 30–60 days of the real-estate closing. After transfer, coverage usually continues for the remainder of the 50-year material warranty period, though labor coverage (if included) may be reduced or end altogether. We provide the transfer forms and walk you through the process to ensure uninterrupted protection for the buyer.
What voids a lifetime-limited manufacturer warranty on roofing?
The most common reasons warranties are voided include: 1. Improper installation that does not follow the manufacturer’s specifications (always hire a certified installer like our crew). 2. Installation of incompatible roof accessories (underlayment, vents, or adhesives not approved by the manufacturer). 3. Failure to perform regular roof maintenance (clearing debris, cleaning gutters, checking flashings). 4. Unauthorized repairs or modifications (penetrations for satellite dishes, skylights, etc.) without following correct procedures. 5. Acts of nature beyond the product’s design limits (tornadoes, hurricane-force wind, or hail outside the tested rating).
How do lifetime-limited warranties interact with my homeowner’s insurance in Jonesborough?
A warranty covers product defects, while homeowner’s insurance covers sudden, accidental damage from covered perils (hail, wind, fire, fallen trees). If a shingle fails because of a manufacturing flaw, the warranty applies. If a storm damages the roof, you would file a claim with your insurer. In many cases, we work with both the manufacturer and your insurance carrier to coordinate repairs, ensuring you receive every benefit you’re entitled to under both policies.