Manufacturer-backed Warranties
Manufacturer-backed Warranties | Roofing | Jellico
When storms roll off Pine Mountain or the summer sun beats down on Jellico, you want to know the surface over your head is protected for the long haul. HEP’s manufacturer-backed warranties give you that confidence, combining trusted national coverage with the neighborly service our Tennessee crews are known for. Every shingle, fastener, and flashing is installed to strict manufacturer specs, so the warranty power stays intact and your investment stays secure.
From the moment our certified team arrives, you’ll see why so many local families choose HEP for their roofing needs. We use premium materials, document every step, and leave you with clear, easy-to-understand warranty paperwork that can even transfer to the next homeowner. Schedule a free inspection today and discover how simple it is to get long-term protection without extra worry—or extra cost.
FAQs
What is a manufacturer-backed roofing warranty?
A manufacturer-backed roofing warranty is a written guarantee issued by the shingle or membrane producer (GAF, Owens Corning, CertainTeed, etc.) that promises the roofing materials will perform as advertised for a specified period. If the product fails because of a manufacturing defect—such as premature granule loss, blistering, or membrane shrinkage—the manufacturer will pay for replacement materials and, on higher-tier plans, the labor to install them. Because the warranty is backed by the manufacturer rather than the installer, you get nationwide support and coverage that remains valid even if the contractor goes out of business.
What does a manufacturer-backed warranty cover—and what is excluded—in Jellico?
Coverage varies by brand and warranty tier, but most standard warranties include: • Product defects that cause leaks or loss of weatherproofing. • Replacement shingles, underlayment, and accessories of equal or greater value. • Limited labor costs if you purchase an upgraded system or register an enhanced warranty. Typical exclusions include: • Damage from improper installation (covered instead by the contractor’s workmanship warranty). • Acts of God—tornadoes, hail larger than 2", earthquakes, or fires. • Poor ventilation, misuse (walking on the roof), or unauthorized repairs. • Interior damage, mold, and consequential losses unless specifically listed. Jellico’s humid summers and occasional high-wind events are covered only if the shingles were rated for local wind speeds and installed per manufacturer instructions.
How long do manufacturer-backed roofing warranties last?
Most asphalt shingle manufacturers advertise a "Lifetime" limited warranty, which means as long as you own the home. In practical terms: • Full (non-prorated) coverage usually lasts 10–15 years. • Prorated material coverage can extend 25–50 years. • Upgraded systems—often called "System Plus," "Silver Pledge," or "Preferred Protection"—can provide 20–30 years of non-prorated coverage and include workmanship protection for 10–25 years when installed by a certified contractor in Jellico. Metal and single-ply commercial roofs may come with 20- to 40-year warranties, again with prorated schedules after an initial full-coverage period.
How do I register or activate my warranty once my new roof is installed in Jellico?
1. Choose a manufacturer-certified contractor. Only factory-trained crews can offer the higher-tier, extended warranties. 2. After installation, your contractor will submit the warranty registration online or by mail—usually within 30–60 days. 3. You’ll receive a confirmation packet or email with the warranty number, coverage dates, and terms. Save this in a safe place. 4. Verify the details: address, product type, and coverage level. Contact the manufacturer’s customer-care line if anything is incorrect. 5. Keep proof of payment and all roof-related documents. You’ll need these if you ever file a claim.
Can I transfer my manufacturer-backed roofing warranty if I sell my home in Jellico?
Yes—most major manufacturers allow a one-time transfer within the first 10–15 years at no cost or a small fee (usually $100–$250). The new homeowner must notify the manufacturer in writing, often within 60 days of closing. After transfer, coverage continues under the original terms, although lifetime coverage typically converts to a 40- or 50-year total limit from the installation date. A transferable warranty can add resale value and peace of mind for buyers in the Jellico market.
What maintenance do I need to perform to keep my warranty valid?
Manufacturers require the roof to be kept in good repair: • Annual visual inspections (DIY or professional) looking for lifted shingles, exposed nails, or damaged flashing. • Prompt repair of leaks or storm damage using manufacturer-approved components. • Keep gutters clear so water doesn’t back up under shingles. • Ensure attic ventilation remains unobstructed; Jellico’s humid climate can accelerate deck rot if airflow is blocked. • Do not pressure-wash or coat shingles unless the manufacturer approves. • Keep records of inspections and repairs. If you file a claim, you may need to show that normal maintenance was performed.