Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Jellico
When a storm-scarred roof keeps you up at night, HEP’s industry-leading warranties let you rest easy. Our certified crews bring decades of craftsmanship to every roof replacement in Jellico, installing top-grade shingles, flashing, and ventilation systems designed to outlast Tennessee’s toughest weather. Because we’re confident in our materials and workmanship, we back each project with robust, transferable warranties that protect your investment long after the final nail is driven.
From the first inspection to the final clean-up, you’ll enjoy clear communication, on-time scheduling, and friendly service that treats your home like our own. Whether your current roof is leaking, curling, or simply past its prime, trust HEP to deliver a seamless roof replacement that elevates curb appeal and peace of mind—backed by guarantees that stand as strong as the roofs we build.
FAQs
What types of warranties do you offer on roof replacements in Jellico?
Every roof replacement we install in Jellico automatically comes with three layers of protection: a Lifetime Limited Manufacturer Material Warranty, our 25-Year Workmanship Warranty, and a 10-Year No-Leak Guarantee. The manufacturer warranty protects you against defects in shingles, underlayment, and accessories. Our workmanship warranty covers any installation-related issues, while the No-Leak Guarantee promises zero water intrusion for the first decade or we repair it at no cost.
How long do your workmanship and material warranties last?
The shingle and accessory materials are covered for as long as you own your home—lifetime coverage that is prorated only after year 50, per manufacturer guidelines. Our workmanship warranty is valid for 25 full years from the date of installation. During that period, any labor or installation error will be corrected free of charge, including the cost of materials, labor, and disposal.
Are the manufacturer and workmanship warranties transferable if I sell my Jellico home?
Yes. Both the Lifetime Limited Material Warranty and our 25-Year Workmanship Warranty are 100 % transferable one time within the first 15 years. When you sell your home, simply notify us and the manufacturer within 60 days of closing, pay a small $100 transfer fee, and the new owner receives the remaining balance of each warranty—an excellent selling point that can boost your property’s value.
What does your 10-Year No-Leak Guarantee include?
For the first decade after installation, we guarantee your new roof in Jellico will remain completely watertight. If you experience any leak—whether from wind-driven rain, ice dams, or flashing failure—we will inspect, repair, and restore interior damage (including drywall and paint) at no cost to you. There are no hidden service fees, and emergency response is available within 48 hours of your call.
What maintenance is required to keep my warranties valid?
Manufacturer and workmanship coverage require only basic homeowner care: (1) keep gutters clean to prevent ponding, (2) remove large branches or debris after storms, (3) schedule a professional roof inspection every 2–3 years or after severe weather, and (4) avoid unauthorized roof penetrations by other contractors. Any repairs must be performed by our certified team or pre-approved by us to maintain full warranty protection.
How do I file a warranty claim if a problem arises?
Call our dedicated Jellico warranty hotline or complete the short claim form on our website. Provide your installation date, address, and a brief description of the issue. We will schedule an on-site inspection within 72 hours (24 hours for active leaks). After diagnosis, you will receive a written resolution plan and timeline. All approved repairs are completed using matching materials, and you’ll receive updated documentation confirming that your warranties remain in force.