Workmanship Guarantee
Workmanship Guarantee | Roofing | Jefferson City
When storms roll across Jefferson City, you deserve more than promises—you deserve the confidence that comes with HEP’s unmatched workmanship guarantee. From the first shingle to the final inspection, every nail we set and every seam we seal is backed by a pledge that your new roofing system will perform exactly as it should. If anything tied to our craftsmanship falters, we return promptly, fix it fast, and never charge you a dime for the labor. That’s real peace of mind, delivered by neighbors who live and work right here in Mid-Missouri.
Our crews combine decades of hands-on experience with cutting-edge installation techniques, ensuring that even the smallest details stand up to Jefferson City’s blazing summers and icy winters. We partner with leading manufacturers, follow strict safety protocols, and leave each jobsite cleaner than we found it—because your home deserves the same respect we give our own. Choose HEP for roofing that’s protected today, tomorrow, and for years to come.
FAQs
What exactly does your workmanship guarantee cover on a new roof in Jefferson City?
Our workmanship guarantee covers every aspect of the labor we perform—including tear-off, deck preparation, underlayment, flashing, shingle or panel installation, ventilation upgrades, and final sealing. If any leak, premature shingle displacement, loose flashing, or other problem is traced back to the way we installed the roof, we will correct it at no cost to you. The guarantee applies to both residential and light-commercial projects within a 50-mile radius of Jefferson City.
How long does the workmanship guarantee last?
We back our roofing labor with a 10-year workmanship guarantee from the date of final inspection. During those ten years, you can call us for any installation-related issue and we will schedule a technician—usually within 24–48 hours—to inspect and repair the problem at no charge. After 10 years, manufacturer material warranties often continue for 20–40 more years, and we can still perform service work at our standard rates.
Is the workmanship guarantee transferable if I sell my home?
Yes. The guarantee is fully transferable one time within the 10-year period. To transfer, simply notify us in writing within 60 days of closing, provide the new owner’s contact information, and we’ll issue an updated certificate. Transferability is a great selling point for Jefferson City homeowners because buyers gain peace of mind that the roof is protected.
How is a workmanship guarantee different from a manufacturer’s material warranty?
A manufacturer’s warranty covers factory defects in the shingles, metal panels, or underlayment—issues like premature granule loss or product delamination. Those warranties are honored by the manufacturer, not the contractor. Our workmanship guarantee, on the other hand, covers errors in installation—improper nailing, poorly cut valleys, misaligned panels, insufficient ventilation, etc. In short, the manufacturer backs the products, and we back the craft. Both protections work together to give you comprehensive coverage.
What should I do if I notice a leak or other roof issue during the guarantee period?
Call our dedicated service line at 573-XXX-XXXX or use the online portal to submit a claim. We’ll ask for basic details and schedule an on-site inspection—often the same or next business day in Jefferson City. If the problem is workmanship-related, we’ll repair it immediately, document the fix with photos, and leave you with a written service report. If the issue is material-related, we’ll help you file the necessary paperwork with the manufacturer and coordinate repairs once the claim is approved.
Will I ever be charged a trip fee or service charge for guarantee repairs?
No. All workmanship-related repairs within the guarantee period are 100 % free—including labor, replacement fasteners, sealants, and any ancillary materials we originally installed. The only costs you might incur are for new items you decide to add (for example, upgraded skylights) or for problems caused by external factors such as storm damage, fallen tree limbs, or unauthorized modifications by another contractor—events that fall outside workmanship coverage.