Real-time Updates

Real-time Updates | Roofing Done Right | Roofing | Jasper

From the instant our crew arrives at your home, HEP’s project dashboard starts streaming live photos, status notes, and time-stamped milestones straight to your phone. You’ll see every shingle laid, every flashing sealed, and every inspection passed, all in real time—so you’re never left guessing about progress or quality. Transparent communication and craftsmanship you can watch unfold: that’s roofing done right.

Because you’re in the loop from tear-off to final cleanup, surprises disappear and confidence soars. Whether you’re at work, on vacation, or simply inside enjoying a quiet afternoon, HEP’s real-time updates let you witness the care we pour into protecting your biggest investment. Sit back, follow along, and enjoy the peace of mind that comes with a roof built to last.

FAQs

How do your real-time roofing updates work?

The moment our crew arrives on-site we activate your project in our cloud-based portal. You’ll receive a secure link by text or e-mail where you can watch the job unfold in real time. Progress photos, milestone checklists, weather delays, material deliveries, and crew check-ins are all time-stamped and pushed to your phone. If you have a question you can chat with the project manager inside the portal and get a response within minutes, so you’re never left wondering what’s happening on your roof.

What roofing materials do you offer, and which ones perform best in Jasper’s climate?

We install architectural asphalt shingles, standing-seam and exposed-fastener metal panels, synthetic slate, and energy-efficient TPO or PVC membranes for low-slope areas. Jasper’s humid subtropical climate and occasional hail make impact-rated architectural shingles and 24-gauge Kynar-coated metal our two most popular choices. Both resist high winds, shed heavy rain quickly, and come with reflective options that can lower attic temperatures during our hot summers.

How long will my roof replacement take from start to finish?

Most single-family homes in the Jasper area are completed in one to two working days, including tear-off, dry-in, installation, and magnetic nail sweep. Larger or more complex roofs may take up to three days. You’ll see the schedule in your portal before we begin, and you’ll get automatic updates every time a milestone is reached, so if weather pushes us back you’ll know immediately.

Are you licensed and insured, and what warranties do you provide?

Absolutely. We hold an Alabama Home Builders/Roofing license (#JPR-48291) and carry $2 million in general liability plus full workers’ compensation on every crew member. Manufacturer warranties range from 30-year limited lifetime on asphalt shingles to 40-year paint warranties on metal panels. In addition, we back every installation with a 10-year transferable workmanship warranty, all documented and stored in your customer portal for easy reference.

How do you protect my property while the roof is being replaced?

Before tear-off we lay down breathable landscape tarps over shrubs, AC units, and decks, and we install plywood guards over windows and doors. A dedicated ground crew collects debris continuously and finishes with a magnetic sweep of the lawn, driveway, and flower beds. We also post daily cleanup photos in your portal so you can verify the site is safe for kids and pets each evening.

Can you help with insurance claims or financing if I can’t pay the full cost upfront?

Yes. If your roof was damaged by wind or hail we’ll meet the adjuster on-site, provide drone imagery, and upload all documentation the insurer requests. For out-of-pocket projects we offer same-day credit decisions through two financing partners, with plans starting at 0 % interest for 12 months or low-APR terms up to 144 months. Payment schedules, approvals, and receipts are all tracked in the same real-time portal, keeping every dollar transparent.