Factory-certified Crews
Factory-certified Crews | Roofing Done Right | Roofing | Jamestown
When a Jamestown storm rolls through, homeowners know they can count on HEP’s factory-certified crews to protect what matters most. From the first inspection to the final shingle, every step is guided by rigorous manufacturer training, premium materials, and a passion for craftsmanship that never cuts corners. The result is roofing done right—structures that stand up to Tennessee’s toughest winds, rains, and temperature swings while elevating curb appeal with clean lines and flawless finishes.
Choosing HEP means choosing clear communication, honest pricing, and a team that treats your property like their own. We arrive on time, safeguard your landscaping, and wrap up each day with a meticulous cleanup so you can enjoy a watertight, worry-free home from day one. Whether you need a complete roof replacement, a leak repair, or expert help navigating insurance claims, trust Jamestown’s local pros to deliver peace of mind and the lasting protection only factory-certified expertise can provide.
FAQs
What does it mean that your crews are “factory-certified”?
Factory certification means every installer on our team has been trained, tested, and approved by the roofing manufacturer to install their products exactly to spec. The manufacturer audits our workmanship, safety practices, and business standing each year, so you receive a roof that meets or exceeds the manufacturer’s highest standards and keeps your full warranty intact.
Why should I choose a factory-certified crew for my Jamestown roofing project?
A factory-certified crew eliminates guesswork and shortcuts. You get: (1) code-compliant, manufacturer-approved installation, (2) access to the longest material and labor warranties, (3) lower risk of leaks or premature failure, and (4) assurance that any warranty issue will be resolved locally by technicians the manufacturer trusts.
What roofing systems do your certified crews install?
We are certified to install asphalt shingles, standing-seam metal, low-slope single-ply membranes (TPO, EPDM, PVC), and designer composite shakes/slate from leading brands such as GAF, CertainTeed, Owens Corning, and Firestone. Because we hold multiple certifications, we can recommend the best material for Jamestown’s lake-effect snow, high winds, and freeze-thaw cycles.
How long does a typical roof replacement take in Jamestown?
Most single-family asphalt shingle roofs are completed in one to two days, including full tear-off, deck inspection, underlayment, flashing, ventilation upgrades, and site cleanup. Larger homes, metal roofs, or weather delays can extend the project to three to five days. We supply a detailed schedule before we start and keep you updated daily.
Can you help with insurance claims for hail or wind damage?
Yes. Our certified inspectors document damage with photos, create a scope of work that meets manufacturer and code requirements, and meet with your adjuster on-site to be sure all necessary repairs are covered. Once the claim is approved, our factory-certified crews restore your roof to manufacturer specifications so your new warranty is fully honored.
What warranties do you provide on a factory-certified roof?
Because the roof is installed by manufacturer-approved technicians, you qualify for upgraded warranty coverage—up to 50-year non-prorated material protection and 25-year workmanship protection (exact terms vary by brand). We also include a separate 10-year labor warranty from our company for additional peace of mind in Jamestown’s harsh climate.