Emergency Response
Emergency Response | Roofing | Jacksboro
When hail shreds shingles or a midnight storm tears open your ceiling, HEP’s emergency response team reaches every corner of Jacksboro fast. Our licensed technicians arrive fully equipped to stop leaks, secure tarps, and document the damage for your insurance carrier—often before sunrise. With transparent updates and clear, upfront pricing, we turn chaos into calm so you can focus on what matters most: keeping your family safe and dry.
Once the skies clear, HEP transitions seamlessly from crisis management to precision roofing repairs or full replacements. We use premium materials rated for Texas weather, back our workmanship with ironclad warranties, and leave each job site spotless. Call day or night; when Jacksboro calls for help, HEP answers with unmatched expertise in roofing response.
FAQs
What qualifies as a roofing emergency in Jacksboro?
A roofing emergency is any sudden damage that compromises the safety or weather-tightness of your home or business. Common scenarios include storm-blown shingles, large leaks, tree or limb impacts, hail punctures, and fire damage. If water is entering the interior, structural decking is exposed, or sections of the roof have detached, you should treat the situation as an emergency and call for immediate service.
How quickly can your team arrive after I call for emergency roof service?
For properties within Jacksboro city limits, our on-call crews aim to be on-site within 60 minutes, 24/7, 365 days a year. Rural addresses just outside town typically see arrival within 90 minutes. We constantly track local weather and traffic to adjust staffing, so during widespread storm events we may stage crews in advance to shorten response times even further.
What temporary measures will you take if the weather is still bad?
When conditions prevent a full repair, we install reinforced polyethylene tarp systems secured with furring strips and cap nails, seal exposed fasteners with butyl, and install sand-bag or batten-board edge weights to resist high winds. For punctures, we apply self-adhering modified-bitumen patches under the tarp to prevent water tracking. These emergency coverings can withstand wind gusts up to 70 mph and remain watertight for several weeks until permanent repairs are scheduled.
Will my homeowners insurance cover emergency roofing work?
Most policies cover reasonable emergency mitigation costs when sudden, accidental damage occurs (e.g., wind, hail, falling objects). We document damage with photos and moisture readings, provide a detailed line-item invoice, and can meet with the adjuster on-site. While policy deductibles still apply, carriers usually reimburse the cost of temporary tarping and the permanent repair or replacement if the damage exceeds the deductible and falls under covered perils.
What materials and roofing systems can you repair in an emergency?
Our technicians are trained and stocked to handle asphalt shingles, standing-seam and R-panel metal, TPO, PVC, EPDM, modified bitumen, and even specialty systems like stone-coated steel. We maintain an inventory of matching shingles, metal trim, single-ply patches, and fasteners on our service trucks, allowing us to perform same-day emergency repairs on over 90 % of calls.
How can I minimize damage before your crew arrives?
If it is safe, place buckets or plastic bins under active leaks and move furniture, electronics, and valuables away from water paths. Shut off electricity to affected ceiling areas to prevent short circuits. Avoid climbing onto the roof; even intact surfaces can be slippery and unstable during storms. Taking photographs of the damage from the ground or inside can aid your insurance claim without compromising safety.