Workmanship Warranty
Workmanship Warranty | Roofing | Hixson
Your roof is more than shingles and nails—it’s the shield that guards your family, your memories, and your investment. That’s why every HEP installation in Hixson comes with a workmanship warranty that goes far beyond the typical material guarantee. Our seasoned craftsmen follow precision checklists, photograph key milestones, and sign off on each phase so you have written proof that your new roofing system meets or exceeds the latest industry standards.
When Hixson homeowners choose HEP for their roofing needs, they get round-the-clock support and a warranty that’s actually easy to use. If an installation-related issue ever arises, one call dispatches our local team to diagnose and fix the problem—no hoops, no fine print, and absolutely no cost to you. Enjoy true peace of mind knowing your roof is covered for years to come, all from a neighbor who’s been serving Chattanooga-area families for decades.
FAQs
What is a workmanship warranty and how does it differ from a manufacturer’s material warranty?
A workmanship warranty is the roofer’s written promise that all labor—including tear-off, flashing, fastener placement, shingle installation, ventilation work, and clean-up—was completed to professional standards. If a leak or other defect occurs because something was installed incorrectly, we fix it at no cost to you. A manufacturer’s warranty, on the other hand, only covers factory defects in the roofing materials themselves. When you hire our Hixson team, you receive both protections: the material warranty from the shingle maker and our workmanship warranty on the labor.
How long does your workmanship warranty last for roofing projects in Hixson?
We provide a full 10-year workmanship warranty on every complete roof replacement and a 2-year warranty on qualifying repairs. During that period, any leak, blow-off, or other roof failure that can be traced to the way we installed the system—not to storm damage or normal wear—will be repaired or corrected at no charge for labor or related materials.
What exactly does the workmanship warranty cover?
The warranty covers every labor-related aspect of your roof installation, including: • Proper nailing patterns and fastener depth • Correct shingle alignment and stagger • Underlayment, ice-and-water shield, and drip-edge placement • Pipe boots, flashing around chimneys and walls, and valley metal • Ridge vent or other attic ventilation components • Clean-up and disposal of jobsite debris If any of these elements fail because they were installed improperly, we will repair the affected area, replace damaged roofing materials, and restore the roof to its warranted condition.
What situations can void the workmanship warranty?
Like most roofing warranties, ours has reasonable exclusions. The warranty is void if: • Another contractor or homeowner alters or repairs the roof without our written approval • Storm, hail, tornado, falling tree limbs, or other acts of nature damage the roof • Improper maintenance—such as adding satellite dishes or holiday lights that puncture shingles—causes leaks • Structural movement of the building (e.g., settling or foundation problems) damages the roof system Routine inspections and calling us before any third-party work will keep your warranty intact.
How do I file a workmanship warranty claim if I notice a problem?
Simply call our office at 423-XXX-XXXX or submit the warranty form on our website within 15 days of discovering the issue. We will schedule an on-site inspection, usually within 48 hours for active leaks and within one week for non-emergency concerns. If our inspection confirms a workmanship-related defect, we will document the problem, outline the corrective action, and perform repairs—typically within 5–7 business days, weather permitting—at no cost to you.
Is the workmanship warranty transferable if I sell my Hixson home?
Yes. We allow a one-time free transfer of the workmanship warranty to the next homeowner within the original warranty period. The new owner must notify us in writing within 60 days of closing so we can update our records. A transferable warranty adds value to your property by giving the buyer confidence that the roof is protected by the original installer.