Workmanship Warranties
Workmanship Warranties | Siding Solutions | Roofing | Hixson
From the first shingle to the final panel, HEP keeps Hixson homes protected with craftsmanship you can see—and warranties you can count on. Our licensed crews treat every roof replacement, repair, and upgrade as if they were working on their own homes, following strict installation protocols that let us back the job with some of the strongest workmanship guarantees in Tennessee. Whether an afternoon hailstorm tears through your gutters or years of UV exposure have baked the color out of your façade, one call to HEP brings fast inspections, honest recommendations, and permanent fixes.
Homeowners also turn to us for energy-smart siding solutions that add curb appeal while sealing out drafts and moisture. Choose from classic vinyl, rugged fiber cement, or premium insulated panels, then relax while our specialists measure, cut, and secure each section with weather-tight precision. Combine new siding with a warrantied roof install and you’ll enjoy a seamless exterior makeover—plus the peace of mind that comes from having a single, local team standing behind every nail, seam, and shingle.
FAQs
What does your workmanship warranty cover for roofing and siding projects in Hixson?
Our workmanship warranty protects you from any problem that can be traced back to the way your roof or siding was installed. This includes mis-aligned shingles or panels, improper nailing or fastening, flashing errors around chimneys, vents, and windows, poorly sealed joints, and any other installation defect that causes leaks, loose siding, or premature material failure. If the issue is the result of our labor—not a product defect or storm damage—we supply all labor, materials, and disposal required to make it right at no additional cost.
How long is the workmanship warranty and how is it different from a manufacturer’s warranty?
We provide a 10-year workmanship warranty on full roof replacements and a 5-year warranty on siding installations. The workmanship warranty covers labor errors, while the manufacturer’s warranty covers defects in the shingles, metal panels, vinyl, fiber-cement, fasteners, and other materials we install. If a shingle cracks due to a factory defect, the manufacturer covers the replacement product; if that shingle leaks because it was nailed incorrectly, our workmanship warranty covers the repair.
Are wind, hail, or storm-related damages covered under the workmanship warranty?
Natural events such as high winds, hail, fallen limbs, or other storm damage are not covered under a workmanship warranty, because they are not the result of installation error. However, if storm damage reveals an underlying installation defect, the labor portion of the repair would be covered. We are happy to assist you with any insurance claim paperwork for items that fall outside warranty coverage.
What is the process for filing a workmanship warranty claim in Hixson?
Simply call our local office or fill out the warranty claim form on our website. We will schedule a no-cost inspection within 3 business days. If our technician confirms a workmanship issue, we’ll document the problem, prepare the repair plan, and usually complete the work within 7–14 days—much faster if an active leak is present. All work is performed by the same licensed crews that installed your roof or siding originally.
Is the workmanship warranty transferable if I sell my home?
Yes. The warranty may be transferred one time within the original coverage period at no cost. The new homeowner must notify us in writing within 60 days of closing so we can update our records. Transferability is a great selling point, because buyers know they are still protected against installation-related problems.
Will routine maintenance or repairs by another contractor void my workmanship warranty?
Normal homeowner maintenance—such as gutter cleaning, siding washing, or skylight resealing—does not void the warranty. However, if another contractor alters your roof or siding in a way that violates manufacturer guidelines or local code, any resulting defects may not be covered. We recommend using a licensed professional familiar with the product specifications or contacting us first for advice to keep your warranty intact.