Industry-leading Warranties
Industry-leading Warranties | Metal Roofing | Roofing | Hixson
From scorching summer afternoons to unpredictable Tennessee storms, Hixson homeowners trust HEP to shield their property with rugged, energy-efficient metal roofing backed by the region’s most comprehensive warranties. Every panel is installed by certified craftsmen and protected by industry-leading coverage that guards against fading, rust, high-velocity winds, and manufacturing defects—so you enjoy decades of worry-free performance without hidden loopholes or pro-rated surprises.
Our warranties are fully transferable, boosting resale value along with curb appeal, and we register every project for you to ensure hassle-free claims. Choose the local team that stands behind its work as firmly as it secures each seam; choose HEP and experience how exceptional service and unmatched protection make metal roofing the smartest investment for your Hixson home.
FAQs
What types of warranties do you offer on metal roofing in Hixson?
Every project includes two layers of protection: (1) a manufacturer’s material warranty that guards against defects in the metal panels, coatings, and accessories, and (2) our own workmanship warranty that covers the quality of the installation itself. Because we are a factory-certified contractor, we can provide premium manufacturer warranties—including 40-, 50-, and limited lifetime options—far beyond the basic coverage available through non-certified installers.
How long do the manufacturer warranties last, and what specifically is covered?
Depending on the metal profile and coating you choose, the manufacturer warranties range from 40 years to lifetime coverage. They typically include: • Fade & chalk protection on painted finishes (up to 30 years of color integrity) • Rust-through and perforation protection on galvalume and galvanized substrates • Hail impact protection (Class 4) for specified panel systems • Wind resistance up to 140 mph or higher when installed per specifications. Always review the warranty certificate for exact terms, exclusions, and required maintenance.
Does your company back up the workmanship, or is only the material covered?
Yes—our workmanship warranty runs for 10 years on residential projects and 5 years, extendable to 10, on most commercial jobs. It covers issues such as fastener back-out, seam failure, leaks at penetrations, and flashing defects attributable to installation error. If a workmanship issue arises, we repair or replace the affected area at no cost to you, and the manufacturer warranty on the panels remains fully intact.
Are the metal roofing warranties transferable if I sell my Hixson home or building?
Most of our manufacturer warranties are fully transferable one time within the first 10–15 years, and our workmanship warranty is transferable within the first 5 years. Transferability adds resale value by giving the next owner documented protection. To transfer, you simply notify us and the manufacturer in writing within 60 days of closing so the new owner receives updated warranty certificates.
What actions or conditions could void my metal roofing warranty?
Common factors that may void coverage include: • Unapproved roof penetrations (satellite dishes, solar mounts) that are not flashed by a certified installer • Use of dissimilar metals or harsh chemical cleaners that cause galvanic corrosion • Failure to perform minimal maintenance such as clearing debris from valleys and gutters • Structural modifications that alter panel attachment or ventilation • Storm damage left unrepaired for an extended period. We provide a simple maintenance guide and offer annual inspections to help you keep your warranty in force.
How do I file a warranty claim, and how quickly can I expect service?
Start by calling our dedicated warranty line or submitting the online claim form with photos of the issue. We respond within one business day, schedule an on-site inspection within 3–5 days, and submit all required documentation to the manufacturer if material coverage is involved. Approved repairs are typically completed within 10 business days, weather permitting. Because our installers are factory trained, we can perform warranty-authorized repairs without waiting for an outside crew, minimizing downtime and water intrusion risk.