Written Warranties
Written Warranties | Roof Repair | Roofing | Helenwood
When a Helenwood storm leaves shingles scattered in the yard or a mysterious leak touches your living-room ceiling, you don’t want vague promises—you want HEP’s rock-solid written warranties and a prompt, professional roof repair. Our licensed technicians arrive with fully stocked trucks, decades of combined experience, and the confidence that comes from backing every fix with clear, easy-to-understand paperwork. From pinpointing hidden moisture damage to matching replacement materials, we make sure today’s solution protects tomorrow’s peace of mind.
Homeowners across Scott County know they can call us at the first drip, crack, or missing shingle and get more than a quick patch. We photograph our findings, explain your options, and leave you with a signed warranty that spells out exactly what’s covered—no fine print, no surprises. With HEP, roof repair in Helenwood is as reassuring as it is efficient.
FAQs
What does a written roof warranty typically cover for homes in Helenwood?
Our written warranties normally include two parts: a manufacturer’s warranty on shingles or other roofing materials, and a workmanship warranty from us as the installer. Material coverage guards against manufacturing defects such as premature shingle cracking or granule loss, while the workmanship portion covers leaks or other issues caused by installation errors. Wind, hail, and storm damage are not covered unless you add an enhanced warranty or your homeowner’s insurance applies.
How long is the warranty period on a roof repair or replacement?
Standard manufacturer warranties on asphalt shingles in Helenwood range from 20 to 50 years, depending on the shingle grade you select. Our workmanship warranty is 5 years on repairs and up to 10 years on full replacements. We also offer extended system warranties—registered with the shingle maker—that can provide 25- to 30-year workmanship coverage when we install a full roofing system to the manufacturer’s exact specs.
What can void my roofing warranty?
The most common warranty-voiding issues are (1) improper roof modifications after installation, such as adding satellite dishes without proper flashing, (2) failure to maintain the roof—leaving debris or moss to accumulate, and (3) having repairs done by an unlicensed or non-certified contractor. Also, inadequate attic ventilation can void some manufacturer warranties because excess heat and moisture can shorten shingle life.
Is the warranty transferable if I sell my Helenwood home?
Yes. Most manufacturer warranties allow a one-time transfer to the next homeowner within a specified period (usually the first 10 years). Our workmanship warranty is also transferable within the first 5 years of the original installation. The new owner simply needs to notify us—and the shingle manufacturer, if applicable—in writing within 60 days of closing.
How do I file a warranty claim if my roof leaks?
Call us first. We’ll schedule an inspection to identify whether the problem is material- or workmanship-related. If it’s a workmanship issue, we correct it at no cost. If it appears to be a material defect, we help you complete the manufacturer’s claim form, gather photos, and submit sample shingles if required. Most claims are resolved within four to six weeks.
Does Helenwood’s climate affect my warranty coverage?
Warranties remain valid as long as the roof is installed to manufacturer specifications, but local climate plays a role in material selection. Helenwood sees significant rainfall and occasional high winds; choosing shingles rated for 110–130 mph wind uplift and installing proper underlayment will reduce the risk of storm damage that isn’t covered. We guide you to products best suited for the Cumberland Plateau’s temperature swings and precipitation patterns so your warranty—and roof—lasts as long as possible.