Industry-leading Warranties
Industry-leading Warranties | Roofing | Heiskell
When heavy Appalachian rains drum on your shingles, you want absolute confidence that every layer will hold strong for decades. That’s why HEP backs our roofing installations in Heiskell with industry-leading warranties that cover both materials and labor for up to 50 years. From wind-resistant nail patterns to premium attic ventilation, every detail is engineered and documented to meet the strict requirements of our top-tier manufacturer guarantees—then elevated even further by HEP’s own workmanship promise.
Should a storm ever test your roof, one call is all it takes; our local team handles inspections, paperwork, and repairs without the usual fine-print headaches. Homeowners in Heiskell love that these transferable warranties boost resale value while delivering year-round peace of mind. Choose HEP and experience a new standard in roofing protection that stands as firmly as the peaks surrounding our East Tennessee community.
FAQs
What types of roofing warranties do you offer in Heiskell?
We provide three primary warranty options: (1) Manufacturer’s Material Warranty, which covers defects in shingles and other factory-produced components; (2) Workmanship Warranty, backed by our company, which protects you against installation errors; and (3) System or Enhanced Warranty, a comprehensive package that extends manufacturer coverage to the entire roofing system and includes labor costs for approved repairs.
How long does each warranty last?
Standard manufacturer material warranties range from 25 years to lifetime, depending on the shingle grade you choose. Our workmanship warranty is 10 years for most residential projects, while the enhanced system warranty can offer up to 50 years of non-prorated material coverage and 25 years of workmanship protection when specific installation and product requirements are met.
Are the warranties transferable if I sell my home?
Yes. Both our workmanship warranty and the manufacturer’s enhanced system warranty can be transferred once within the first 10 years at no cost. The new homeowner must notify the manufacturer in writing within 60 days of the property transfer to keep the warranty intact. This feature can increase resale value and buyer confidence.
What is not covered under the warranties?
Warranties exclude damage caused by acts of God (hail, tornadoes, high winds beyond specified limits), improper attic ventilation you later modify, foot traffic, and any repairs or alterations performed by others without our written approval. Normal wear, color fading, and cosmetic issues that do not affect performance are also excluded.
How do I register and maintain my warranty coverage?
For manufacturer warranties, we register your roof immediately after final inspection and provide you with a confirmation certificate. To keep coverage active, you must maintain proper attic ventilation, clean gutters regularly, and schedule a professional roof inspection at least every two years. Our team offers discounted maintenance plans that satisfy these requirements.
What is the process for filing a warranty claim?
Call our dedicated warranty hotline or fill out the online claim form with photos of the issue. We respond within 48 hours to schedule an on-site inspection. If it’s a workmanship matter, we repair it at no cost. If it’s a manufacturer material issue, we handle all documentation with the manufacturer and coordinate replacement materials and labor, so you have a single point of contact from start to finish.