24/7 Emergency Hotline
24/7 Emergency Hotline | Roofing | Heiskell
When high winds rip shingles away at midnight or Saturday’s storm sends water cascading through the ceiling, Heiskell homeowners call HEP’s 24/7 emergency hotline for fast, no-hassle relief. One call connects you to a live local dispatcher who can mobilize our certified roofing team within minutes, armed with tarps, temporary patches, and all the gear needed to stop the damage before it spreads. From tree-punched holes to sudden leaks that threaten your drywall, we’re on the road the moment you hit “dial,” arriving with the right materials and a calm, proven plan.
Because emergencies never clock out, neither do we. Our technicians document every issue, explain options in plain language, and coordinate directly with insurers to shave hours off the repair timeline—getting your life back to normal without the usual headaches. Trust the hometown crew that treats your shelter like their own; for 24/7 peace of mind in Heiskell, HEP is the only name you need for roofing emergencies.
FAQs
What situations qualify as a roofing emergency that I should call about right away?
Any condition that allows water, wind, or debris to enter your home should be reported immediately. Common emergencies include storm-caused roof leaks, tree or branch impacts, missing shingles exposing the underlayment, sagging or collapsing sections, chimney or flashing blow-offs, and any instance where interior ceilings or electrical fixtures are getting wet. If you are unsure, call our 24/7 hotline and we’ll help you decide whether an on-site visit is needed right now or can safely wait until daylight.
How fast can your emergency crew reach my property in Heiskell and nearby areas?
Because we keep an on-call team and a stocked response vehicle in the Heiskell area, typical arrival time is 45–60 minutes within ZIP codes 37754, 37849, and surrounding communities such as Clinton, Powell, and Halls Crossroads. During severe-weather events when roads are affected, we prioritize life-safety situations and give you an updated ETA by phone or text every 30 minutes until we arrive.
What should I do to protect my home while waiting for the roofing technicians?
First ensure everyone stays clear of any downed power lines or unstable sections of roof. If water is entering, place buckets, plastic sheeting, or tarps under the leak to protect floors and electronics. Turn off electricity to the affected area if water is near wiring or fixtures. Do not climb onto the roof yourself—wet, damaged roofing is extremely slippery and dangerous. Take photos or video from a safe spot; this documentation can help with your insurance claim.
Are you licensed, insured, and able to work with my homeowner’s insurance company?
Yes. We are fully licensed in the State of Tennessee, carry $2 million in general liability coverage, and maintain workers’ compensation on every technician. Our staff includes an in-house insurance liaison who can meet your adjuster on site, provide damage reports, and submit the detailed Xactimate estimates most carriers require. Most storm-related emergency repairs and permanent roof replacements are covered under standard homeowner policies, minus your deductible.
How much will the emergency service cost, and do I have to pay up front?
We charge a flat emergency call-out fee that covers the trip charge and the first hour of on-site labor, typically $299 for homes in the Heiskell service radius. Material costs for emergency tarping or temporary patching are billed at our wholesale rate with no markup. Permanent repair estimates are provided after the roof is stabilized. For insured losses we can often defer payment of the emergency fee until your carrier issues the initial check; otherwise, credit cards, checks, and financing options are available.
Will the temporary repair be strong enough to handle more rain until a permanent fix is scheduled?
Yes. Our technicians carry 8-mil reinforced tarps, synthetic underlayment, plywood decking, and hurricane-rated fasteners to secure the damaged section against wind gusts up to 70 mph. We also seal edges with ice-and-water barrier and commercial-grade cap nails to prevent uplift. While temporary by design, these measures typically protect your home for several weeks—long enough for us to schedule a full repair or replacement once materials, weather, and insurance approvals are in place.