Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Heiskell
HEP treats every home in Heiskell as if it were our own, combining precision craftsmanship with top-tier materials to deliver roofing done right. From the first shingle to the final cleanup, our certified crews exceed manufacturer specs and local codes, so your roof is ready to withstand whatever East Tennessee weather can throw at it.
Our commitment doesn’t end when the trucks pull away. We back each installation with industry-leading warranties that cover both materials and labor for up to 50 years—and they’re fully transferable to the next homeowner. With clear communication, meticulous site care, and a single point of accountability, HEP turns a major project into long-term peace of mind.
FAQs
What makes your roofing warranties in Heiskell industry-leading?
We combine a 50-year manufacturer’s material warranty with an exclusive 25-year workmanship guarantee—one of the longest labor warranties offered in East Tennessee. Both warranties are backed by certified installation practices that meet or exceed the manufacturer’s guidelines, ensuring the roof performs as promised for decades.
Which parts of my roof are covered under the warranty?
The manufacturer’s warranty protects all factory-made components—shingles, starter strips, ridge caps, underlayment, and ventilation products—against defects that cause premature failure, fading, or granule loss. Our workmanship warranty covers the installation itself, including flashings, fasteners, and leak-proof tying-in to chimneys, skylights, and gutters. If a leak occurs because of either product or labor, we repair it at no cost to you.
Is the warranty transferable if I sell my home in Heiskell?
Yes. You may transfer both the manufacturer and workmanship warranties to the next homeowner one time within the first 10 years after installation. A transfer typically boosts resale value because buyers know the roof is protected. Simply notify us in writing within 60 days of closing, and we’ll process the paperwork for free.
Do I need to register my warranty after installation?
We handle registration on your behalf. After final inspection and payment, we file all required documents with the shingle manufacturer and send you a digital warranty certificate. You’ll also receive a hard-copy packet by mail for your records within 4-6 weeks.
What voids or limits the roofing warranty coverage?
The warranty remains in force when the roof is properly maintained. Activities that can void or limit coverage include unauthorized repairs, pressure-washing shingles, installing satellite dishes without roof-safe brackets, and inadequate attic ventilation created by remodels. We provide a simple maintenance checklist and offer annual inspections to keep everything compliant.
How do I start a warranty claim if I notice a leak or issue?
Call our local Heiskell office or submit a claim form on our website. We schedule an on-site inspection within 48 hours, document the problem, and determine whether it’s a material or workmanship issue. We then coordinate repairs directly—no confusing back-and-forth with the manufacturer. Most claims are resolved within 10 business days, and you pay nothing out of pocket for covered repairs.