Workmanship Guarantee
Workmanship Guarantee | Roof Repair | Roofing | Heiskell
When wind, hail, or simply the march of time threatens your Heiskell home, HEP’s certified craftsmen move fast to restore every shingle, flashing, and seam to like-new condition. Our workmanship guarantee isn’t just a promise on paper—it’s a commitment backed by decades of local experience, rigorous training, and the confidence that comes from using premium materials on every roof repair. From leak detection to full-scale restorations, we treat your property as if it were our own, completing the job with clean work sites, respectful crews, and constant communication.
Because we stand behind every nail we drive, your newly restored roof is protected long after the ladders come down. Should anything related to our installation fail, we return promptly at no cost, ensuring lasting security, efficiency, and curb appeal. Discover why Heiskell homeowners trust HEP to keep the weather where it belongs—outside—while giving you the peace of mind that only a true workmanship guarantee can provide.
FAQs
What does your workmanship guarantee cover in a roof repair?
Our workmanship guarantee covers any defects in the installation or repair process performed by our roofing crew. This includes issues such as improper shingle alignment, flashing errors, inadequate sealing around penetrations, or any other installation-related problem that results in leaks, premature wear, or structural concerns. If a defect arises because of our workmanship, we will correct it at no additional cost to you.
How long is the workmanship warranty valid in Heiskell?
For roof repairs completed in Heiskell, our workmanship warranty is valid for 10 years from the date the job is finished. During this period, you can contact us for an inspection and free repair if a workmanship-related problem occurs. The length of coverage is designed to give homeowners long-term peace of mind in the East Tennessee climate, where heavy rain, wind, and seasonal temperature swings can expose installation flaws.
How does your workmanship guarantee differ from the manufacturer’s material warranty?
A manufacturer’s warranty protects you against factory defects in roofing materials, such as faulty shingles or underlayment that deteriorate prematurely. Our workmanship guarantee, on the other hand, protects you against errors made during the installation or repair process. If shingles blow off because they were nailed incorrectly, that’s a workmanship issue we fix. If shingles crack because of a manufacturing defect, the manufacturer supplies replacement materials, and we perform the warranted labor as part of our service.
What steps should I take if I believe there is an issue covered by the workmanship guarantee?
1. Contact our office immediately and describe the problem. 2. We will schedule an on-site inspection within 48 hours (weather permitting) to verify whether the issue is workmanship related. 3. If it is covered, we will provide you with a written repair plan and complete the corrective work at no charge. 4. After repairs, we re-inspect and document the fix so you have updated warranty records. Acting quickly helps prevent further damage and ensures a smooth claims process.
Does the workmanship guarantee transfer to the new homeowner if I sell my property?
Yes. Our workmanship guarantee is fully transferable one time within the 10-year term. The new owner must notify us in writing within 60 days of closing and provide proof of purchase. Once transferred, the remaining balance of the warranty period continues under the same terms and conditions, enhancing the resale value of your Heiskell home.
Are there any exclusions or conditions that could void the workmanship guarantee?
The guarantee does not cover damage caused by acts of nature (hail, tornadoes, fallen trees), structural modifications by third parties, inadequate attic ventilation, or failure to perform routine maintenance (such as clearing debris from gutters). Unauthorized repairs or alterations to the roof will also void coverage. We provide homeowners with a simple maintenance checklist and recommend an annual inspection to keep the warranty intact.