Workmanship Guarantee
Workmanship Guarantee | Roofing | Harriman
When Harriman homeowners choose HEP, they’re choosing decades of hands-on expertise, premium materials, and a crew that treats every shingle as if it protects our own families. From the first inspection to the final cleanup, our craftsmen sweat the small stuff—precise nail lines, watertight flashing, and a finish that boosts curb appeal as much as it defies the elements.
That obsessive attention is why we back every project with a straightforward workmanship guarantee. If an installation detail fails, we fix it—no finger-pointing, no hidden fees, no waiting weeks for a return call. Your investment deserves peace of mind, and our guarantee makes sure you get it, whether the job is a minor repair or a full roofing replacement.
Ready to safeguard your home for years to come? Reach out today and discover how easy it is to get Harriman’s most trusted roofing craftsmanship backed by a promise that actually means something.
FAQs
What does your Harriman workmanship guarantee cover?
Our workmanship guarantee covers any installation-related defects on the roof systems we install in Harriman. If an issue such as leaks, loose shingles, flashing failures, or poor ventilation can be traced back to the quality of our labor—not the materials themselves—we will repair it at no cost to you. This includes the time, labor, and any replacement materials required to correct our workmanship error.
How long does the workmanship guarantee last?
For single-family residential roofs in Harriman we provide a 10-year workmanship guarantee from the date of final inspection. Commercial and multi-family projects receive a 5-year guarantee unless otherwise specified in the contract. Both terms greatly exceed New York State’s statutory one-year implied warranty, reflecting our confidence in the crews that work on your roof.
How do I file a claim if I notice a leak or other problem?
Simply call our local Harriman office or submit the warranty request form on our website. We will schedule an on-site inspection within 3 business days for emergencies (active leaks) and within 7 business days for non-emergencies. If the problem is determined to be related to workmanship, we will authorize repairs immediately and provide a written report once the repair is complete.
Is the workmanship guarantee different from the manufacturer’s material warranty?
Yes. The manufacturer’s warranty covers factory defects in shingles, underlayments, or accessories, while our workmanship guarantee covers how those products were installed. If a shingle fails because of a manufacturing defect, the manufacturer supplies replacement material; if a leak occurs because a shingle was improperly nailed, we fix it under our workmanship guarantee. You’re protected on both fronts.
Can I transfer the workmanship guarantee if I sell my home?
Absolutely. Our workmanship guarantee is fully transferable one time within the original guarantee period. The new homeowner must notify us in writing within 60 days of the property transfer so we can update our records. Transferability adds resale value by assuring the next owner that the roof remains protected.
Are there maintenance requirements to keep the guarantee valid?
Yes—basic roof care is necessary. Homeowners must keep gutters clear, remove debris that collects on the roof, and avoid letting unqualified contractors alter the roofing system. Annual inspections are recommended and we offer them at a discounted rate. Damage caused by storms, falling trees, or other external events is not covered, but may be claimable under your homeowners insurance.