Comprehensive Warranties
Comprehensive Warranties | Metal Roofing | Roofing | Harriman
Looking to invest in a roof that outlasts the seasons and the trends? HEP’s comprehensive warranties bring peace of mind to every Harriman homeowner who chooses metal roofing. Our sleek panels resist high winds, relentless sun, and driving rain, and they do it while lowering energy bills and boosting curb appeal. From the first fastener to the final inspection, our certified installers handle every detail with craftsmanship that’s as durable as the steel we use.
What truly sets HEP apart is our warranty program, designed to protect both product and workmanship for decades. If a storm rolls through or a factory defect ever shows its face, you’re covered—no hidden clauses, no finger-pointing. Harriman neighbors know they can count on us to answer the phone, show up on time, and stand behind every promise, making the switch to metal roofing a decision you’ll feel good about today, tomorrow, and well into the future.
FAQs
What kinds of warranties do you offer on metal roofing in the Harriman area?
Our metal roofing systems come with two layers of protection: a manufacturer’s material warranty and our own workmanship warranty. The material warranty—backed by the metal panel producer—covers defects such as premature corrosion, coating failure, and paint fade or chalking. Our workmanship warranty covers any installation-related issues, including leaks caused by improper fastening or flashing. Together they create a comprehensive warranty package tailored for Harriman’s climate.
How long is the coverage period for each warranty?
Most material warranties on our standing-seam and exposed-fastener panels range from 30 to 50 years, depending on the gauge and coating you choose (Galvalume®, PVDF/Kynar 500®, etc.). Paint-finish warranties can extend up to 40 years against excessive fade or chalk. Our standard workmanship warranty is 10 years, but extended 15-year coverage is available for premium systems. Because Harriman experiences hot summers and occasional severe storms, choosing a higher-grade panel can maximize the full term of these warranties.
What does the comprehensive warranty actually cover?
The warranty package protects you from: (1) structural or cosmetic failure of the metal panels due to manufacturing defects; (2) rust perforation through the sheet metal; (3) excessive color fade, chalk, or peel beyond industry thresholds; (4) water infiltration caused by installation errors, including loose fasteners, improper flashing, or seam failure; and (5) wind uplift damage up to the warranted wind speed rating. Damage caused by acts of God beyond rated wind speeds, impact from falling objects, or lack of routine maintenance is excluded.
Is the warranty transferable if I sell my Harriman home or building?
Yes. Both the manufacturer’s material warranty and our workmanship warranty are fully transferable to one subsequent owner at no cost within the first 10 years after installation. To transfer, simply provide the buyer’s contact information and a copy of the sales contract to us within 60 days of closing. A transferable warranty is a strong selling point in the Roane County real-estate market and can increase your property’s resale value.
What maintenance do I need to perform to keep the warranty valid?
Metal roofs require minimal upkeep, but the warranty does call for basic maintenance: (1) Inspect the roof each spring and fall for debris, scratched panels, or dislodged fasteners. (2) Remove leaves and branches that trap moisture. (3) Keep gutters clean so water drains freely. (4) If you need to walk on the roof, follow the safe-zone guidelines we provide to avoid panel damage. (5) Use only non-abrasive cleaners approved by the manufacturer when washing the surface. Retain records or photos of your inspections; they may be requested if you ever file a claim.
How do I file a warranty claim if I notice a leak or finish issue?
Call our Harriman office at the first sign of a problem or submit the online warranty-service form. We will schedule an on-site inspection within 3–5 business days. If the issue is workmanship-related, we repair it at no cost, typically within one week. For material claims, we coordinate directly with the panel manufacturer and handle all paperwork on your behalf. Most panel replacements or finish repairs are approved within 30 days. Keeping your original contract, photographs, and maintenance records will help streamline the process.