Industry-leading Warranties
Industry-leading Warranties | Roofing | Halls
When the unexpected Tennessee weather rolls through Halls, you want to know the roof over your head is backed by more than promises. HEP’s industry-leading warranties give you that confidence, covering materials, labor, and even workmanship long after other contractors walk away. From asphalt shingles to metal panels, every installation is registered, documented, and protected, so you can enjoy your home without second-guessing future repair bills.
Our team pairs meticulous craftsmanship with a customer-first approach, ensuring you understand exactly what’s covered and how to get service fast if you ever need it. Choose HEP for your next roofing project and gain the peace of mind that comes from the region’s strongest warranty program—proof that we stand on our work just as firmly as you stand beneath it.
FAQs
What makes your roofing warranties in Halls “industry-leading”?
Our warranties combine a 50-year manufacturer’s material warranty with a 25-year workmanship guarantee—far exceeding the typical 10–15 year offerings found elsewhere. We are certified by major manufacturers, allowing us to issue their top-tier “no-dollar-limit” (NDL) coverage, which protects against both material defects and installation errors for the full term. Because we meet the manufacturers’ elite installer criteria, your roof is backed by both us and the manufacturer, giving you dual protection rarely available from standard roofing contractors.
What exactly is covered under your roofing warranties?
Coverage is split into two parts: • Manufacturer’s Warranty: Covers factory defects in shingles, underlayment, ridge vents, and other branded components. If materials fail under normal conditions, the manufacturer supplies replacement products at no cost and covers approved labor for re-installation. • Workmanship Warranty: Covers any leak, blow-off, or system failure caused by installation errors. We inspect, repair, and, if needed, replace affected areas— including interior damage caused by leakage—without charge. Accessories such as flashing, pipe boots, and ventilation upgrades installed by us are included.
Are the warranties transferable if I sell my home?
Yes. The manufacturer’s 50-year material warranty is fully transferable once within the first 10 years, and our 25-year workmanship warranty is transferable within five years of the installation date. To transfer, the new owner simply completes a one-page form and pays a small administrative fee (usually under £100). Transferability adds resale value, as the next owner inherits the remaining years of premium coverage.
Do I have to perform specific maintenance to keep the warranty valid?
Routine care—such as keeping gutters clear, trimming overhanging branches, and scheduling an annual roof check—must be documented. These simple steps help prove that normal maintenance was carried out. Our team provides a free inspection at year one and year five, and we supply a maintenance log for your own records. Neglect, storm damage, or unauthorized repairs by non-certified contractors can void parts of the warranty, so always call us first if an issue arises.
How do I file a warranty claim, and how long does the process take?
Call our dedicated warranty line or complete the online claim form. We respond within 24 hours, schedule an on-site inspection within 3 business days, and submit required documentation to the manufacturer if material replacement is involved. Typical workmanship claims are resolved in 7-10 days. Material defect claims can take 2-4 weeks depending on manufacturer approval, but we provide temporary repairs immediately to keep your home watertight.
Will the warranty cost me extra, and is there a deductible?
Our standard pricing already includes the full manufacturer and workmanship coverage—there is no additional fee or deductible. Because we are a certified “Master Elite” installer, we can bundle the manufacturer’s premium warranty at no extra cost to you. The only potential expense would be for optional upgrades (e.g., impact-resistant shingles) that naturally carry higher material costs, but the warranty terms remain the same.