Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Halls
When a storm rolls through Halls, homeowners don’t just want a patch-up job—they want roofing done right. HEP delivers exactly that, pairing master-level craftsmanship with some of the strongest warranties in the industry. From premium shingles to precise flashing, every component is installed to manufacturer specifications, then backed by warranty coverage that can outlast two decades of Tennessee weather. It’s peace of mind you can actually measure in years.
Choosing HEP means more than a new roof; it means a dedicated team that registers your warranty, handles claim paperwork, and stands beside you long after the last nail is set. Whether you’re replacing an aging roof or building from the ground up, our no-fine-print guarantees and local, 24/7 service give you confidence that your investment—and your home—are protected for the long haul.
FAQs
What makes your roofing warranties industry-leading in the Halls area?
We combine a lifetime manufacturer’s material warranty with up to a 25-year, no-dollar-limit workmanship warranty—one of the longest and most comprehensive packages available in Tennessee. Because we are a certified installer for multiple premium shingle and metal brands, our clients gain access to enhanced warranty tiers that most contractors can’t offer. All coverage is fully registered at project completion, giving you documented protection that is backed by both the manufacturer and our local, insured roofing team.
How long are the warranty coverage periods for different roofing systems you install?
• Asphalt shingles: Lifetime (50-year non-prorated period on defects) plus 25-year workmanship. • Standing-seam metal: 40-year manufacturer finish warranty plus 25-year workmanship. • Low-slope membranes (TPO/EPDM): 20- or 30-year manufacturer NDL warranty plus 20-year workmanship. • Specialty products (synthetic slate, cedar): 50-year material warranty plus 15-year workmanship. All workmanship warranties begin on the date of final inspection; material warranties follow the terms set by each manufacturer but are fully transferable once within the first 10 years.
What exactly does the warranty cover—and what is not covered?
Covered: manufacturing defects in shingles, metal panels, or membrane; premature granule loss; cracking, splitting, or curling; installation-related leaks; flashing failures; and labor needed for qualified repairs. Not covered: damage caused by improper home maintenance, structural movement, wind events exceeding 130 mph, hail larger than 2 inches, foot traffic or punctures by third parties, and interior damage that results from waiting to report a leak. We review all exclusions before you sign so there are no surprises later.
How is your workmanship warranty different from the manufacturer’s warranty?
Manufacturer warranties protect against defects in the roofing materials themselves. If the product fails, the manufacturer supplies replacement materials and—at enhanced levels—sometimes labor. Our workmanship warranty, on the other hand, covers any issue that arises from how the roof was installed: flashing details, fastening patterns, ventilation balance, and more. If a leak stems from installation rather than material failure, we repair it at no cost, including labor, disposal, and replacement materials. Combined, the two warranties give you seamless protection.
What should I do if I ever need to file a warranty claim?
1. Call our dedicated Halls warranty hotline or submit the online claim form—24/7 availability. 2. Provide photos or a brief description of the issue; this helps us triage the call. 3. We schedule an on-site inspection within 48 hours (sooner for active leaks). 4. Our technician documents findings and determines whether the claim falls under workmanship or manufacturer coverage. 5. If workmanship-related, we repair on the spot or within 5 business days. If manufacturer-related, we handle all paperwork with the supplier; you sign only the final authorization. There are no service call fees for valid warranty claims.
Can I transfer the roofing warranty if I sell my home in Halls?
Yes. Both our workmanship warranty and the enhanced manufacturer warranties are transferable once to the next property owner within the first 10 years at no charge. Simply notify us in writing within 60 days of closing, and we will re-register the warranty in the new owner’s name and send updated certificates. This transferability is a strong selling point, often increasing resale value by assuring buyers that the roof is protected long after the sale.