Factory-certified Warranties
Factory-certified Warranties | Roof Repair | Roofing | Halls
When storms, age, or unexpected leaks threaten your home, HEP’s factory-certified experts are ready with fast, dependable roof repair you can trust. Because our team in Halls meets the highest manufacturer standards, we’re able to secure premium materials, install them with precision, and back every job with iron-clad warranties that protect both your roof and your peace of mind.
From the first inspection to the final shingle, you’ll see why so many Halls homeowners count on HEP. We communicate clearly, arrive on schedule, and leave your property spotless—then our transferable warranties carry the reassurance forward for years to come. Reach out today and let HEP restore your roof, your comfort, and your confidence in one smooth, professionally certified experience.
FAQs
What does “factory-certified” mean, and why should I choose a factory-certified roofer in Halls?
A factory-certified roofing contractor has been trained, tested, and approved by the shingle or membrane manufacturer to install its products according to strict specifications. Choosing a factory-certified roofer gives you three main advantages: (1) access to longer and more comprehensive manufacturer warranties, (2) confidence that your roof repair or replacement meets the manufacturer’s standards, which reduces the risk of future problems, and (3) support from both the contractor and the manufacturer should an issue arise.
What warranty options are available for roof repair or replacement in Halls?
Most manufacturers offer several tiers of coverage. With factory certification we can register: • Standard Product Warranty (20–30 years on materials only). • System-Plus Warranty (extended material + limited labor coverage, typically 50 years non-prorated on materials). • Golden Pledge-type Warranty (full system coverage, including tear-off, disposal, workmanship for 25 years, and materials for 50 years). For minor repairs, a limited repair warranty (1–5 years) is also provided by our company, backed by the manufacturer when factory-specified parts are used.
What exactly is covered—and not covered—under a factory-certified warranty?
Covered: manufacturing defects in shingles or membrane, factory-approved accessories (underlayment, starter strip, ridge cap, flashing kits), and—on higher-tier plans—our workmanship for up to 25 years. Not covered: damage caused by storms, hail, standing water, foot traffic, improper alterations by non-certified contractors, or lack of routine maintenance. Cosmetic color variations and interior finishes are also excluded unless directly caused by a verified roof defect.
How do I file a warranty claim if I notice a leak or defect?
Call our Halls office or complete the online service form within 30 days of discovering the issue. We will perform an on-site inspection, document photos, and submit the claim package to the manufacturer on your behalf. The manufacturer reviews the file and, if the claim is approved, authorizes either repair, replacement of affected sections, or reimbursement according to the warranty terms. Typical turnaround is 2-4 weeks, and emergency leak response is provided within 24 hours to minimize interior damage.
Is the factory-certified warranty transferable when I sell my home in Halls?
Yes. Most enhanced warranties allow a one-time free transfer within the first 10–15 years (varies by manufacturer). The new owner must notify the manufacturer in writing within 60 days of closing. Transferring the warranty can add resale value, as the buyer inherits the remaining years of coverage on materials—and, on premium plans, workmanship—at no additional cost.
Will routine maintenance or other work void my roof warranty?
Your warranty requires reasonable maintenance: annual visual inspections, debris removal, and prompt repair of minor issues. Using non-certified roofers, pressure-washing shingles, installing aftermarket coatings, or allowing moss buildup can void coverage. We offer affordable maintenance plans that keep records, satisfy manufacturer guidelines, and preserve your warranty for its full term.