Insurance Adjusters
Insurance Adjusters | Roof Repair | Roofing | Guild
When high winds, hail, or falling branches leave your Guild home vulnerable, HEP’s Insurance Adjusters Roofing steps in with the speed and expertise you need. Our licensed adjuster–roofers inspect your shingles, decking, and flashing, document every detail for your carrier, and guide you through the claims maze so you receive the payout you deserve—without the headaches. From temporary tarping to full shingle replacement, we streamline the entire process, staying in constant contact until the last nail is set.
Behind every roof repair we perform stands a crew of manufacturer-certified craftsmen, premium materials, and a workmanship warranty that protects you long after the storms have passed. Whether you’re dealing with an urgent leak or just want the peace of mind that comes from a thorough post-storm inspection, one call to HEP and help is on the way!
FAQs
What kinds of roof damage are usually covered by a homeowners-insurance policy?
Most standard policies cover sudden, accidental events such as hail strikes, wind uplift, falling trees or branches, fire, and weight of ice or snow. They generally do NOT cover long-term wear, neglect, or manufacturer defects. An adjuster will look for a clear, date-specific event that caused the damage. If you are unsure whether the loss was sudden or gradual, we can supply storm-date reports and photographic evidence to help clarify the cause.
What documentation should I have ready for the insurance adjuster’s inspection?
Bring your policy number, the claim or loss report, any photos taken immediately after the event, receipts for emergency work (e.g., tarping), and prior repair invoices or warranty paperwork. If your policy has endorsements or exclusions that affect roofing (ordinance & law, cosmetic exclusions, matching coverage), keep those pages handy too. Our project manager can be on-site with you to provide measurements, core samples, drone images, and a written scope of damages so the adjuster’s visit is as efficient as possible.
How does Guild Roofing make the claim process easier for insurance adjusters?
We speak Xactimate and Symbility—the estimating platforms most carriers use—so our digital roof diagrams, damage notes, and line-item estimates plug directly into an adjuster’s workflow. We also: • Provide same-day inspection photos and moisture-meter readings. • Mark damaged areas with chalk so they’re easy to verify. • Offer real-time video conferencing if the adjuster is desk-based. • Deliver signed homeowner authorization forms, permitting you to speak freely with us about the claim.
How fast can you inspect the roof and supply an estimate?
For most losses reported in the Guild area, we can be on the roof within 24 hours—often the same day for active leaks. A written estimate (in carrier-friendly format) is usually returned within 48 hours after inspection. Large-loss or complex commercial roofs may take up to 72 hours while we complete core cuts and lab testing.
Will your repair or replacement methods comply with insurance carrier requirements?
Yes. Our scopes follow International Residential/Building Code, local Guild ordinances, and manufacturer installation guidelines—criteria most carriers reference when determining proper indemnification. We document all materials, fastener patterns, ventilation upgrades, and safety procedures so the file contains everything an auditor needs. If code upgrades are required, we flag them with cost-verified line items under Ordinance & Law coverage.
Do you handle emergency mitigation before the claim is finalized?
Absolutely. If the roof is actively leaking or structurally compromised, we can install tarps, shrink-wrap, or temporary decking the same day. These costs are itemized separately so the adjuster can evaluate them under the Additional Living Expense or Emergency Services portion of the policy. Prompt mitigation not only protects the property but also helps prevent denied claims for subsequent interior damage caused by inaction.