Industry-leading Warranties
Industry-leading Warranties | Roof Repair | Roofing | Guild
When you choose HEP for roofing, you’re backed by industry-leading warranties that protect your investment long after our crews pack up. Each shingle, seal, and flashing detail is covered by a rock-solid guarantee that combines manufacturer coverage with HEP’s own workmanship promise—so if the unexpected happens, you’re never left out in the rain. It’s the kind of confidence only decades of local expertise and a passion for craftsmanship can deliver.
That same commitment fuels our fast, reliable roof repair service in Guild. Whether it’s a single missing tab or storm damage across an entire slope, our certified team responds quickly, documents every step, and restores your roof to peak performance while preserving your warranty’s full value. Expect transparent communication, tidy job sites, and a roof that’s ready to weather whatever Tennessee skies bring next.
FAQs
What makes your roofing warranties “industry-leading” in Guild?
Our warranties combine extended time coverage (up to 50 years on materials and 25 years on workmanship), full-value replacement (no prorating), and one-time free transfer to the next property owner. We are certified by the major shingle manufacturers, allowing us to register enhanced manufacturer-backed warranties that most local contractors cannot offer.
Which roof repair issues are actually covered under the warranty?
Any leak, blow-off, or premature material failure caused by manufacturing defects or by workmanship errors we made during the original installation is covered. Typical examples include shingle delamination, flashing separation, ridge-vent leaks, and improperly sealed penetrations. Damage caused by storms, foot traffic, or alterations by others is excluded but can be handled through our separate repair service.
How long do your standard and optional extended warranties last?
• Standard workmanship warranty – 10 years. • Manufacturer limited lifetime warranty – covers shingles for as long as you own the home (prorated after year 10). • Platinum extended warranty – 25-year workmanship + 50-year non-prorated material + 15-year wind coverage up to 130 mph. All warranties can be transferred once within the first 10 years.
What actions could void my roofing warranty?
Common warranty-voiding actions include: ❶ Hiring an unlicensed contractor to modify the roof, ❷ Installing rooftop equipment (solar, satellite dishes, skylights) without our approval, ❸ Neglecting annual maintenance such as gutter cleaning or debris removal, ❹ Using pressure-washing or harsh chemicals, ❺ Failure to pay the contract balance. We provide a simple homeowner maintenance checklist to help you stay compliant.
Do you provide free inspections and maintenance during the warranty period?
Yes. We schedule complimentary inspections at year 1, 5, and 10 for every new roof in Guild. During these visits we reseal exposed fasteners, clear minor debris, and document the roof’s condition at no cost. Additional maintenance visits are available at discounted member pricing.
How do I file a warranty claim if I notice a problem?
Just call our 24/7 Guild service line or submit a claim form on our website. Provide photos if possible and your original contract number. We respond within one business day, schedule an inspection within 72 hours, and complete warranted repairs within 10 business days (weather permitting). All warrantied repairs are performed at zero cost to you.