Workmanship Guarantee
Workmanship Guarantee | Roof Replacement | Roofing | Greenback
When you trust HEP with your roof replacement in Greenback, you’re choosing craftsmen who back every shingle, flash, and fastener with an industry-leading workmanship guarantee. Our seasoned crews treat your home as their own, combining premium materials with time-tested techniques so your new roof stands strong against Tennessee’s fiercest storms and sun-baked summers. From the first tarp to the final nail, we keep you informed, on schedule, and confident in the investment protecting everything beneath it.
That confidence lasts long after the last ladder leaves. If an installation detail ever falters, our workmanship guarantee means we return promptly, fix it at no cost, and restore your peace of mind—no hoops, no hassles. It’s the HEP way: local service, rock-solid integrity, and a roof that proves quality isn’t just promised; it’s guaranteed.
FAQs
What does your workmanship guarantee cover on a roof replacement in Greenback?
Our workmanship guarantee covers every aspect of the labor performed during your roof replacement—flashing, shingle alignment, underlayment installation, ventilation, and water-proofing details. If an issue such as leaks, shingle slippage, poor drainage, or premature wear can be traced back to how the roof was installed, we will correct it at no cost for the duration of the guarantee. The coverage is specific to workmanship, so any manufacturer defects in roofing materials fall under the separate product warranty.
How long does your workmanship guarantee last?
For full roof replacements in Greenback we provide a 10-year workmanship guarantee, which begins on the date of final inspection. During those 10 years, any installation-related problem we diagnose will be repaired or, if needed, fully re-done at no charge. Because we’re a local contractor with a permanent office in the area, you can rely on us to be available throughout the guarantee period.
How is your workmanship guarantee different from the manufacturer’s warranty?
A manufacturer’s warranty only covers factory defects in shingles, metal panels, underlayment, or accessories. If a material fails within its stated lifetime, the manufacturer supplies replacement product (and sometimes limited labor). Our workmanship guarantee, on the other hand, protects you if the roof was not installed to code, to the manufacturer’s specifications, or to our own strict standards. Put simply: materials warranty = product issues; workmanship guarantee = installation issues. Together they give you comprehensive protection.
What should I do if I notice a leak or other issue after my roof replacement?
Call our Greenback office or submit a service request on our website right away. We will schedule an on-site inspection—usually within 24–48 hours. If we confirm the problem is workmanship-related, we’ll make the repairs promptly at no cost and provide you with photos documenting the fix. Acting quickly helps prevent secondary damage to decking, insulation, or interior finishes, so don’t hesitate to reach out as soon as you spot a concern.
Is the workmanship guarantee transferable if I sell my home?
Yes. If you sell your property in Greenback within the 10-year guarantee period, you may transfer the remaining balance of the workmanship guarantee to the new owner one time at no charge. Simply notify us in writing within 60 days of closing, and we’ll update our records so the new homeowner enjoys the same peace of mind.
Do I have to perform any maintenance to keep the workmanship guarantee valid?
We ask that homeowners follow basic roof-care guidelines: keep gutters clear, remove large debris after storms, avoid foot traffic on the roof unless absolutely necessary, and schedule a professional inspection after severe weather events (we offer this service free for customers). Failure to perform routine maintenance or unauthorized alterations that compromise the roof system may void the guarantee. If you’re unsure about a maintenance task, give us a call—our team is happy to advise you so your coverage stays intact.