Manufacturer Warranties
Manufacturer Warranties | Roof Replacement | Roofing | Greenback
From Main Street farmhouses to lakeside retreats, Greenback homeowners trust HEP to install roofs that last and to back every shingle with powerful manufacturer warranties. Our certified crews work hand-in-hand with leading material brands, ensuring each product is installed to spec so your coverage stays ironclad. That means if a factory defect ever shows up, you’re protected—no fine print surprises, no finger-pointing between installer and maker, just rapid, hassle-free support from a local team that cares.
When your roof has reached the end of its service life, our roof replacement experts guide you through style options, warranty tiers, and financing in a single, streamlined visit. We remove the old system, inspect the decking, and install the new roof with meticulous attention to venting, flashing, and cleanup—all while registering your warranty on the spot. With HEP, you get the strength of national manufacturers plus the neighborly accountability of a Greenback company that’s been “Helping Every Person” for decades.
FAQs
What types of manufacturer warranties are available for a roof replacement in Greenback?
Most major shingle and metal roofing producers offer two primary warranty levels: (1) a standard (limited) material warranty that automatically accompanies the product and typically protects against manufacturing defects for 20–50 years, and (2) an enhanced or "system" warranty that extends coverage, may include certain accessories (underlayment, ventilation, flashing) and can boost protection to lifetime or 50-year non-prorated periods when the roof is installed by a certified contractor. Ask your roofer which brands—GAF, CertainTeed, Owens Corning, etc.—they are certified with, because that status determines which warranty tiers you can register for in Greenback.
What does a manufacturer roof warranty actually cover—and what is excluded?
Manufacturer warranties cover defects in the roofing materials themselves, such as premature granule loss, shingle blistering, or metal coating failure that occur under normal weather conditions in Greenback. They do NOT cover workmanship (how the roof was installed), damage from storms, foot traffic, fallen trees, inadequate ventilation, or lack of maintenance. Some enhanced warranties add limited labor coverage for the replacement of defective material, but workmanship is normally protected by a separate contractor workmanship warranty, not the manufacturer.
How long will my manufacturer warranty last?
Standard material warranties run 20, 25, 30, or 50 years depending on product line. Premium architectural shingles and most metal panels are marketed as "lifetime" for single-family homes, which generally means coverage for as long as you own the home, then a prorated period for the next owner (often 40–50 years). Enhanced system warranties often provide 10–50 years of non-prorated coverage (full replacement value) before reverting to prorated terms. Always read the registration certificate for exact time frames.
What maintenance or documentation is required to keep my warranty valid?
Manufacturers expect you to (1) register the warranty within 30–60 days of installation, (2) keep invoices and photographic records of the roof, (3) ensure proper attic ventilation and insulation, (4) perform routine inspections and minor upkeep—clean gutters, remove debris, repair flashing, and (5) use manufacturer-approved accessory products when repairs are needed. Failure to address leaks promptly or to hire an authorized contractor for repairs can void coverage in Greenback’s humid climate.
Do local building codes or climate conditions in Greenback affect my manufacturer warranty?
Yes. Manufacturers specify that the roofing system must be installed to BOTH their guidelines and prevailing local code. Greenback is in the Tennessee Valley, which means hot summers, freeze-thaw winters, and occasional high-wind thunderstorms. Your contractor must use the correct wind-rated shingles/fastening patterns, adequate ice & water shield at eaves, and balanced attic ventilation. If code-required measures are skipped, any resulting damage is considered an installation issue and is excluded from warranty protection.
How do I file a claim if I believe my roofing material has failed under warranty?
Start by contacting the contractor who installed the roof; they can inspect and help verify whether the issue is a material defect. Then collect proof of purchase, warranty registration documents, photos, and a written description of the problem. Submit these to the manufacturer’s warranty claims department—online or by mail—within the timeframe stated in your warranty booklet (usually within 30–60 days of discovering the defect). An inspector authorized by the manufacturer may visit your Greenback property to validate the claim. If approved, the manufacturer will supply replacement materials (and sometimes labor reimbursement) according to the warranty terms.