Workmanship Warranties
Workmanship Warranties | Roof Repair | Roofing | Greenback
When storms roll over Greenback, you want more than a patch job—you want the confidence of HEP’s workmanship warranties. Whether the call is for a total replacement or a quick roof repair, our seasoned crew treats every shingle, flashing, and nail as if it were protecting our own homes, backing all work with warranties that outlast the weather. From meticulous inspections to precision installs, we sweat the small stuff so you don’t have to, and we stand behind that promise long after the ladders come down.
If a sudden leak or missing shingle threatens your comfort, our roof repair specialists respond fast, fix it right, and document every step so your warranty keeps working for you. You’ll get transparent pricing, photo-verified craftsmanship, and a local team that lives and works right here in Greenback—ready to answer the phone today and ten years from now. Because at HEP, the job isn’t finished when the truck pulls away; it’s finished when you feel secure under a roof built to stay strong.
FAQs
What is a workmanship warranty on a roof, and how is it different from a manufacturer’s material warranty?
A workmanship warranty guarantees the quality of the labor performed during your roof installation or repair in Greenback. If a leak or defect arises because something was installed incorrectly—flashing, shingles, underlayment, nails—we fix it at no cost within the warranty period. A manufacturer’s warranty, by contrast, covers defects in the roofing materials themselves (for example, shingles that prematurely crack or granulate). Most projects include both types of protection, but only a workmanship warranty addresses labor-related issues.
How long does your workmanship warranty last for roof repairs or replacements in Greenback?
Our standard workmanship warranty is 10 years for full roof replacements and 2 years for targeted roof repairs. During this period we cover 100 % of labor and any related materials needed to correct problems traced back to our installation. Extended or lifetime workmanship coverage is also available through our Owens Corning Preferred Contractor program—ask us for details during your estimate.
What situations can void my workmanship warranty?
The warranty remains valid as long as the roof is properly maintained and not altered by unqualified parties. Common actions that can void coverage include: • Installing satellite dishes, solar panels, or skylights without our approval • Having another contractor perform roof work or repairs • Neglecting basic maintenance such as debris removal or gutter cleaning that leads to water backup • Storm, tree, or animal damage unrelated to workmanship (these are typically covered by homeowners insurance, not the workmanship warranty)
Is the workmanship warranty transferable if I sell my home in Greenback?
Yes. Our workmanship warranty may be transferred once within the original warranty period at no cost. The new owner simply needs to notify us in writing within 60 days of closing so we can update our records. Transferability adds resale value because buyers know the roof labor is still protected.
How do I file a workmanship warranty claim if I notice a leak or issue?
Call our Greenback office or submit a claim form on our website. We will: 1. Schedule an on-site inspection, usually within 2–3 business days. 2. Identify whether the problem is workmanship-related or caused by external factors. 3. Provide a written report and timeline for repairs if it is covered. 4. Complete all agreed repairs at no cost to you. We handle any necessary cleanup and dispose of debris.
Does the workmanship warranty cover emergency roof repairs after a severe storm?
If the inspection shows the leak or failure is tied to our workmanship, the repair is covered—even if the defect became apparent during a storm. However, damage directly caused by wind, hail, or falling limbs is considered an ‘act of God’ and falls under your homeowners insurance rather than the workmanship warranty. We can still provide emergency tarping and work with your insurer to ensure the roof is restored quickly.