Industry-leading Warranties
Industry-leading Warranties | Roofing | Gatlinburg
Nestled between Gatlinburg’s soaring ridges and sudden mountain storms, your home deserves more than a standard shingle promise. HEP backs every roofing project with industry-leading warranties that shield your investment from wind-whipped rain, relentless UV rays, and anything else the Smokies can throw at it. From materials that boast the highest manufacturer ratings to craftsmanship protected for decades, we make sure peace of mind lasts as long as the stunning views outside your window.
What sets our warranties apart isn’t just the length—it’s the depth of coverage. Enjoy fully transferable protection, no-fine-print labor guarantees, and responsive local service that’s always one call away. When you choose HEP, you’re getting a neighbor who stands behind every nail, slate, and seal, ensuring your roof performs beautifully year after year. Discover how effortless long-term security can be; let us elevate your roofing confidence today.
FAQs
What types of roofing warranties do you offer in Gatlinburg?
We provide two primary warranty categories. First is the manufacturer’s material warranty, which covers defects in shingles, metal panels, underlayments, and other factory-produced components. Second is our workmanship warranty, which protects you against installation-related issues such as leaks caused by improper flashing or fastening. When combined, these warranties give homeowners the most comprehensive protection available in Gatlinburg.
How long does your industry-leading warranty coverage last?
Our top-tier package gives you up to 50 years of non-prorated material coverage from the manufacturer and a full 25-year workmanship guarantee from our company. That means for the first half-century you’re protected against manufacturing defects without declining coverage, and workmanship defects are covered for a quarter century—well above the regional average of 5–10 years.
Is the warranty transferable if I sell my home?
Yes. Both the manufacturer’s material warranty and our workmanship warranty can be transferred once within the first 10 years at no additional cost. The new homeowner simply completes a brief transfer form so they inherit the remaining coverage, which can be a valuable selling point for properties in Gatlinburg’s competitive real-estate market.
What does the warranty NOT cover?
Our warranties exclude damage caused by acts of nature (wind, hail, fallen trees), improper maintenance, unauthorized repairs, or modifications by other contractors. Normal aging and cosmetic issues that do not affect performance are also excluded after the first year. We offer optional storm-damage coverage and maintenance plans to bridge these gaps.
How do I file a warranty claim if I notice a problem?
Call our dedicated warranty hotline or submit a claim form on our website. We’ll schedule a free on-site inspection within three business days. If the issue is workmanship-related, we correct it at no charge. If it’s a manufacturer defect, we document the problem, handle the paperwork with the manufacturer, and perform replacement labor—again at no cost to you under our labor-included material warranty.
What maintenance is required to keep the warranty valid?
Manufacturers require that your roof be kept free of debris, gutters remain clear, and no unapproved penetrations be added. We recommend a professional inspection every two years and after major storms. Our customers receive discounted maintenance packages that include detailed reports, minor sealant touch-ups, and photo documentation to ensure ongoing compliance with warranty terms.