Industry-leading Warranties
Industry-leading Warranties | Storm Damage Restoration | Roofing | Gatlinburg
Gatlinburg’s weather can turn from picture-perfect to punishing in minutes, but with HEP on your side, a sudden hailstorm or wind event doesn’t have to jeopardize your home’s future. Our seasoned roofing crew arrives fast, documents every detail for your insurance claim, and restores your roof with premium materials covered by industry-leading warranties that outlast the fiercest mountain storms. From no-pressure inspections to crystal-clear timelines, we make storm damage restoration feel refreshingly straightforward.
What truly sets HEP apart is the peace of mind baked into every shingle. You’ll get a transferable workmanship guarantee and manufacturer coverage that can stretch up to 50 years—protection few competitors in Gatlinburg can match. When the clouds roll in, trust the local team that backs every repair with rock-solid promises and a hometown handshake.
FAQs
What types of storm damage can your roofing team repair in Gatlinburg?
Our certified crews repair every form of storm-related roof damage common to Gatlinburg, including wind-torn shingles, hail impacts that bruise or crack shingle mats, fallen-limb punctures, lifted or displaced flashing, and water intrusion issues. We also remediate related problems such as damaged underlayment, saturated insulation, gutter detachment, and soffit or fascia breaks to restore your roofing system to pre-storm condition.
How do your industry-leading warranties protect my roof investment?
Every full roof replacement we perform is backed by two levels of protection: (1) a manufacturer’s material warranty of up to 50 years that covers defects in shingles, metal panels, and accessory components, and (2) our own transferable Lifetime Workmanship Warranty that guarantees all labor, flashing, ventilation, and installation details. If a covered failure occurs, materials are supplied at no cost and our crew returns to repair or replace the affected area without service charges, giving you true peace of mind for decades.
How quickly can you respond to emergency storm damage calls in Gatlinburg?
We maintain a 24/7 emergency line and have fully stocked service trucks stationed less than 30 minutes from most Gatlinburg neighborhoods. During major weather events we activate an on-call rotation so a project manager can be on-site within 2–4 hours to tarp openings, mitigate leaks, and schedule a full inspection. Rapid response limits interior water damage and often speeds up the insurance claim process.
Will you work directly with my insurance company for storm damage claims?
Yes. Our Haag-certified inspectors document damage with photos, video, and written reports that meet insurer guidelines. With your authorization we meet the adjuster on site, review the scope of loss, and handle supplemental paperwork. This advocacy often eliminates out-of-pocket surprises and ensures the settlement covers code upgrades, ventilation improvements, and the premium warranty system you choose.
Which roofing materials perform best in Gatlinburg’s climate, and are they covered by your warranties?
For steep-slope homes we recommend Class 4 impact-rated architectural shingles or standing-seam metal panels with a Kynar® finish that resists UV fading. Low-slope sections are protected with TPO or modified bitumen membranes rated for high wind uplift. All of these products are eligible for the full 50-year material warranty when installed by our factory-trained team, and our Lifetime Workmanship Warranty applies regardless of material type.
What is your storm damage restoration process and how long does it take?
1) Free inspection and digital damage report within 24 hours. 2) Emergency dry-in (tarping or shrink-wrapping) the same day if needed. 3) Detailed estimate and, when applicable, coordination with your insurer. 4) Material selection, color matching, and permit acquisition. 5) Roof tear-off, deck assessment, and code-compliant installation—usually completed in 1–2 days for an average home. 6) Magnetic nail sweep, gutter flushing, and final quality inspection. 7) Warranty registration and a maintenance checklist delivered to you. Entire restoration—from first call to final walk-through—typically spans 7–14 days, subject to weather and insurance approval timelines.