Emergency Inspection
Emergency Inspection | Storm Damage Restoration | Roofing | Gatlinburg
When sudden mountain storms roll through Gatlinburg, your roof can take the brunt of the wind, hail, and fallen limbs in a matter of minutes. HEP’s emergency inspection team mobilizes just as fast, arriving with thermal scanners, drone imaging, and years of local experience to uncover hidden leaks and structural weaknesses before they turn into costly headaches. From the first tarp to the final shingle, we keep you fully informed, work seamlessly with your insurance adjuster, and safeguard the rustic charm of your Smokies home.
Our certified crews specialize in storm damage restoration, rebuilding roofs to exceed current codes while preserving your property’s curb appeal. Whether you’re facing missing shingles on a cozy cabin or severe decking failure on a rental lodge, we’re on-call 24/7 to secure, repair, and restore—so you can get back to welcoming guests or simply enjoying the view. Call HEP today and let Gatlinburg’s most trusted roofing partner put nature’s fury firmly in the rear-view mirror.
FAQs
What should I do immediately after a storm damages my roof in Gatlinburg?
First, make sure everyone in the home is safe and stay clear of obvious hazards such as downed power lines or dangling tree limbs. Next, visually inspect the interior ceilings and attic for active leaks or water stains. Avoid climbing onto the roof yourself—instead, call our 24/7 emergency line. We will dispatch a certified inspector who is trained to navigate storm-damaged roofs safely and assess the situation without creating additional risk or voiding insurance coverage.
How quickly can your team perform an emergency roof inspection?
Because storm damage requires fast action, we maintain on-call crews in Gatlinburg who can usually arrive within 2–4 hours of your call—often sooner during normal business hours. Our goal is to provide a same-day written assessment so temporary protective measures (tarping, board-ups, or debris removal) can be started immediately, mitigating further water intrusion or structural deterioration.
What does your storm-damage inspection include and how do you document findings for insurance?
Our HAAG-certified inspectors conduct a full exterior and interior scan, checking shingles, flashing, underlayment, decking, gutters, attic insulation, and ventilation paths. We use high-resolution photos, thermal imaging, moisture meters, and detailed notations on a roof diagram. You receive a digital inspection report that highlights the type, location, and severity of every impact, and it is formatted to meet major insurance carriers’ requirements to streamline your claim.
Will my homeowner’s insurance cover storm-related roof repairs or replacement?
Most standard policies in Gatlinburg do cover wind, hail, and fallen-tree damage, subject to your deductible and policy limits. Once our inspection confirms storm damage, we can help you file the claim, meet with the adjuster, and supply supplemental documentation if requested. While final approval rests with your insurer, our customers experience a 90%+ claim acceptance rate thanks to thorough evidence and proper code-compliant estimates.
Can you provide temporary protection like tarping until permanent repairs are completed?
Yes. During the initial visit we install heavy-duty, tear-resistant tarps or shrink-wrap sheeting secured with furring strips and sandbags. This service prevents additional rain infiltration, UV degradation, and pest intrusion until materials are ordered and weather conditions allow full repairs or replacement. Temporary stabilization costs are usually reimbursable by insurance when linked to covered storm damage.
Why is it important to hire a local Gatlinburg roofing specialist for storm damage restoration?
Local contractors understand Sevier County’s permitting rules, HOA guidelines, and the specific wind and snow loads required in the Smoky Mountains. We can respond quickly to follow-up needs, honor labor warranties, and have relationships with regional suppliers to reduce lead times on shingles and metal panels. Out-of-town “storm chaser” crews often leave before warranty issues surface, whereas we are based in Gatlinburg, fully licensed and insured in Tennessee, and available year-round for maintenance and inspections.