Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Gatlinburg
When wild Gatlinburg weather takes its toll, homeowners turn to HEP for dependable roof replacement backed by the region’s most robust warranties. Our factory-certified crews install premium shingles with precision, then shield your investment with coverage that outlasts industry norms—covering materials, labor, and even tear-off. From the first inspection to the final nail, you’ll enjoy transparent communication, clean worksites, and a roofing system engineered to handle mountain winds, snow loads, and scorching summer sun.
Choosing HEP means more than a new roof; it’s peace of mind for decades. Should an issue arise, one call triggers prompt, no-hassle service from a locally rooted team that treats you like a neighbor, not a number. Discover why Gatlinburg trusts HEP to protect cabins, chalets, and family homes alike—and why our warranties are as solid as the roofs we build.
FAQs
What types of warranties do you offer on roof replacements in Gatlinburg?
Every full roof replacement we install comes with two layers of protection: (1) a manufacturer’s limited lifetime material warranty that covers shingles, underlayment, and accessory components against factory defects, and (2) our own 10-year workmanship warranty that backs the quality of our installation. By registering both warranties on your behalf, we ensure you are covered for issues caused by either product failure or installation error.
How long do your roofing warranties last and what exactly do they cover?
Our manufacturer’s warranty provides up to 50 years of non-prorated coverage on materials and a 130-mph wind rating when the full system is installed to spec. After 50 years, the warranty continues on a prorated basis for the life of the roof. Our workmanship warranty covers labor, tear-off, and disposal costs for a full 10 years, meaning if a leak is traced to an installation error, we fix it at no charge. Both warranties also include limited algae-resistance coverage and protection against manufacturing defects such as premature granule loss, blistering, or shingle cracking.
Are workmanship and material warranties different, and why do I need both?
Yes. A material (manufacturer) warranty protects you if the roofing products themselves are defective, while a workmanship warranty protects you if the installer makes a mistake. Having both means every part of your new roof—components and labor—is safeguarded. If a shingle fails due to a factory defect, the manufacturer supplies replacement materials and, under enhanced warranty levels, covers labor. If flashing was installed incorrectly, our workmanship warranty covers all repair costs. Together they eliminate gaps in coverage.
Is the warranty transferable if I sell my home in Gatlinburg?
Absolutely. Both the manufacturer’s lifetime warranty and our workmanship warranty are fully transferable once within the first 10 years. When you list your home, we supply the transfer form; the new homeowner simply submits it within 60 days of closing. Transferability adds resale value because the next owner inherits the same robust protection without additional fees.
What actions could void my roof warranty, and how can I keep it in good standing?
Common warranty-voiding issues include (1) hiring an unlicensed contractor to alter the roof, (2) installing satellite dishes, solar panels, or other penetrations without approved flashing kits, (3) poor attic ventilation that leads to heat buildup, and (4) failure to perform routine maintenance such as gutter cleaning. To preserve coverage, schedule an annual inspection (free for our customers), keep attic vents clear, document any storm damage promptly, and consult us before adding anything that penetrates the roof surface.
How do I file a warranty claim if I notice a problem with my new roof?
Call our Gatlinburg office or submit a claim form on our website. We set an inspection within 48 hours to determine whether the issue is material- or workmanship-related. If it’s a workmanship matter, we schedule repairs immediately at no cost. If a manufacturer defect is suspected, we collect photos, shingle samples, and documentation, then file the claim with the manufacturer on your behalf. Most claims are approved within 2–3 weeks, and we handle all labor once replacement materials arrive, so you never deal with red tape.