Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Friendsville
When unpredictable Tennessee weather has taken its toll and you’re weighing the cost of a roof replacement, Friendsville homeowners turn to HEP for craftsmanship that’s as solid as the shingles we install. Our certified crews arrive on time, respect your property, and complete most projects in just one day—so the only thing left behind is a gorgeous, watertight roof. From the first inspection to the final nail, you’ll feel the difference that comes from a local team backed by decades of experience and thousands of five-star reviews.
What truly sets HEP apart are our industry-leading warranties. We pair premium Owens Corning materials with labor coverage that outlasts the competition, giving you peace of mind long after the last storm has passed. Add in flexible financing, clear communication, and genuine hometown courtesy, and it’s easy to see why your neighbors recommend HEP whenever quality counts.
FAQs
What warranty options do you offer on new roof installations in Friendsville?
Every full roof replacement we complete in Friendsville is protected by two layers of coverage: (1) a Lifetime Manufacturer’s Material Warranty that safeguards against factory defects in shingles, underlayments, and accessories for 50 years or the life of the product, and (2) our exclusive Lifetime Workmanship Warranty, which covers all labor-related issues, including leaks caused by installation errors, at no additional cost. Homeowners may also add enhanced system warranties that include tear-off, disposal, and non-prorated material coverage for the first 25–50 years, depending on the shingle line selected.
How does your industry-leading Lifetime Workmanship Warranty protect my investment?
Most local roofers limit workmanship coverage to 2–10 years, but our Lifetime Workmanship Warranty lasts for as long as you own your Friendsville home. If flashing separates, nails back out, or any other installation-related defect causes a leak, we will repair the affected area and any resulting interior damage—materials, labor, and dumpster fees—at zero cost to you. This warranty is in writing, transferable once within the first 10 years, and backed by a service fund that ensures you receive prompt repairs even if ownership of our company ever changes.
Are manufacturer material warranties transferable if I sell my home?
Yes. All shingle manufacturers we partner with—GAF, Owens Corning, and CertainTeed—allow a one-time transfer of their lifetime material warranties within the first 10–15 years of installation. You simply fill out a short form and submit it within 60 days of closing. Transferring the warranty provides the new owner with the same high-level coverage and often increases the resale value of your Friendsville property.
What actions or conditions could void my roofing warranty, and how can I avoid them?
Common warranty-voiding issues include: (1) improper roof alterations such as satellite dish installations that penetrate shingles without approved flashing, (2) inadequate attic ventilation leading to heat or moisture buildup, (3) use of non-compatible aftermarket sealants or cleaning chemicals, and (4) neglecting annual maintenance that allows debris and moss to accumulate. To keep your warranty intact, hire qualified professionals for rooftop work, maintain clear intake and exhaust vents, schedule an annual inspection with us, and follow the maintenance guidelines outlined in your warranty documents.
How do I file a warranty claim if I ever have a roof issue?
Just call our Friendsville office or submit a service request on our website. We will schedule a no-cost inspection within 48 hours, document the issue with photos, and determine whether it is covered by workmanship, manufacturer materials, or both. If a manufacturer claim is required, we handle all paperwork, upload the photo evidence to their portal, and coordinate shingle delivery once approved. The average resolution time is 7–14 business days because our certified status allows us to issue many claims on the spot without waiting for a factory rep.
Why is it important to choose a certified roofing contractor for warranty coverage?
Manufacturers such as GAF and Owens Corning only honor their highest tier warranties when a factory-certified contractor installs the entire roof system according to strict guidelines. As a GAF Master Elite and Owens Corning Platinum Preferred contractor serving Friendsville, we can register enhanced, non-prorated warranties that cover 100 % of material and labor costs for up to 50 years—coverage a non-certified roofer cannot offer. Choosing a certified installer ensures correct ventilation, flashing, and fastening methods, which dramatically reduces the likelihood of future warranty claims in the first place.