Factory-backed Warranties
Factory-backed Warranties | Roofing | Fountain City
When storms roll off the Tennessee River or the summer sun beats down on Fountain City, you deserve total peace of mind. HEP’s factory-backed warranties lock in that security, covering every shingle, flashing, and fastener with protection straight from the manufacturer and service from our certified crews. Because we install to exact factory specs, you get longer coverage terms, non-prorated materials guarantees, and labor backed by a company your neighbors have trusted for decades.
That means no fine-print surprises—just dependable roofing performance and a single phone call to resolve any issue. Whether you’re upgrading curb appeal or repairing storm damage, choose the local team that handles everything from inspection to claim support, then stands behind the work for years to come. Ready to relax under a roof that’s truly covered? Call HEP and experience worry-free roofing confidence today.
FAQs
What is a factory-backed roofing warranty, and how is it different from a standard workmanship warranty?
A factory-backed warranty is issued directly by the shingle or membrane manufacturer after the roof is installed by one of their certified contractors. Because the manufacturer underwrites the guarantee, coverage extends beyond our local company and remains valid even if we go out of business. A standard workmanship warranty, by contrast, is offered only by the installer and usually covers labor defects for a shorter period. Factory-backed protection typically combines both material and labor coverage, giving Fountain City homeowners broader, longer-term peace of mind.
How long do your factory-backed warranties last for residential roofs in Fountain City?
We offer several levels of manufacturer warranties. The most popular options provide 20- to 25-year non-prorated coverage on materials and 10- to 15-year coverage on workmanship. Premium "lifetime" packages extend material coverage for as long as you own the home and may include 25 years of workmanship protection. The exact term depends on the shingle line you choose and the system components installed (underlayment, ventilation, starter strips, etc.). We’ll review each tier with you during the estimate so you can select the duration that matches your long-term plans.
What exactly is covered under a factory-backed roofing warranty?
Most factory-backed warranties cover: • Material defects: Any manufacturing flaw in shingles, underlayment, starter strips, or ridge caps. • Labor: The cost of tear-off, disposal, and re-installation if the failure is tied to a covered defect. • System components: Ventilation accessories and flashing when installed per manufacturer guidelines. • Wind and algae resistance: Many packages guarantee shingles will resist winds up to 130 mph and discoloration from algae for 10 to 15 years. Exclusions generally include damage from severe hail, tornadoes, fire, improper maintenance, or unauthorized roof penetrations (satellite dishes, skylights added later). We give you a written, itemized coverage chart so you know precisely what is and isn’t included.
Do I have to register the warranty, and can it be transferred if I sell my Fountain City home?
Yes. After your roof passes final inspection, we submit all documentation to the manufacturer and provide you a registration certificate within 4–6 weeks. If you decide to sell, most factory-backed warranties can be transferred once within the first 10 years at no additional cost. You simply notify the manufacturer and complete a short transfer form within 60 days of closing. Transferring the warranty is an excellent selling point because the new owner inherits the remaining coverage.
Will Fountain City’s climate or building codes affect my warranty coverage?
Fountain City experiences humid summers, occasional severe storms, and wide temperature swings—all factors the manufacturers account for in their testing. Shingles we install are rated for our regional wind zones and meet Tennessee’s International Residential Code requirements. Using certified ventilation and ice-and-water shield in vulnerable valleys helps prevent moisture-related claims from being denied. During your consultation we verify local code updates to ensure every component—from starter course to ridge vent—meets or exceeds standards, safeguarding your warranty.
What maintenance is required to keep my factory-backed warranty valid?
Manufacturers expect reasonable upkeep: 1. Annual roof inspections by a qualified contractor (we provide these free for the first 5 years). 2. Prompt removal of debris such as leaves, branches, and moss that can trap moisture. 3. Keeping gutters clear so water doesn’t back up under shingles. 4. Addressing any storm damage quickly—waiting months can void coverage. 5. Avoiding unauthorized modifications; always call us before installing solar panels, satellite dishes, or skylights. We document every maintenance visit and provide photos, creating a paper trail that protects you if a claim is ever filed.