24/7 Emergency Service
24/7 Emergency Service | Roofing | Fountain City
The moment a sudden storm or stray branch threatens your home, HEP’s 24/7 emergency team is ready to roll through Fountain City. One quick call dispatches local experts armed with tarps, tools, and decades of experience, restoring calm before leaks become lasting damage. We arrive fast, diagnose on the spot, and explain every option in clear, friendly terms—because in a crisis you need more than repairs, you need reassurance.
From temporary patch-ups at 2 a.m. to full rebuilds after sunrise, our licensed pros treat every roof as if it shelters their own families. Fountain City neighbors trust HEP for reliable roofing solutions, transparent pricing, and craftsmanship that stands up to the next storm—no matter when it hits. When the unexpected strikes, keep your home safe and dry with HEP’s round-the-clock roofing expertise.
FAQs
What types of problems count as a roofing emergency in Fountain City?
Any situation that threatens the structural integrity of your roof or the safety of the people and belongings inside is considered an emergency. This includes large or spreading leaks, sections of roofing blown off by wind, tree or limb impacts, fire damage, hail punctures, and any visible sagging that suggests an imminent collapse. If water is entering your home or you can see daylight through the roof, call us right away—24 hours a day, 7 days a week.
How fast can your emergency response team reach my property?
Because we keep crews on call around the clock, our average arrival time within Fountain City is 60 minutes or less from the moment you approve the dispatch. During widespread storm events, calls are triaged by severity, but we still aim to secure your roof the same day. Our trucks are pre-loaded with tarps, plywood, flashing, and common repair materials so work can start immediately upon arrival.
Do you work with insurance companies on storm or accident claims?
Yes. Once the roof is stabilized, we document all damage with photographs and written reports that meet insurance carrier guidelines. Our team will walk you through filing the claim, meet with the adjuster if requested, and provide a detailed estimate that separates emergency mitigation costs from permanent repair or replacement costs. This paperwork often speeds up claim approval and helps you receive the full settlement you’re entitled to.
Are the emergency repairs permanent, or will my roof need additional work later?
Most emergency services focus on stopping active leaks and preventing further structural damage. Typical measures include tarping, sealing, or temporary decking replacement. While these steps protect your home right away, a permanent solution—such as installing new shingles, flashing, or structural components—may still be needed. We provide a clear, written plan and cost estimate for the full repair so you know exactly what comes next.
Is there an extra fee for calls made at night, on weekends, or on holidays?
We do apply an emergency service fee to cover the cost of keeping licensed roofers on standby 24/7 and stocking rapid-response materials. However, that fee is quoted upfront over the phone, and it is often reimbursable under most homeowners’ insurance policies when the damage is storm-related or otherwise sudden and accidental. We never perform work without your approval, so there are no surprise charges.
What steps should I take before your emergency crew arrives?
If water is entering the living space, move valuables and electronics to a dry area and place buckets or towels to collect drips. Shut off electricity to impacted rooms if water is near outlets or fixtures. Avoid climbing onto the roof yourself—wet surfaces and structural damage make it dangerous. Finally, take quick photos of the damage from a safe location; they can help with your insurance claim. Then wait for our certified technicians, who carry all necessary safety gear and equipment.