Industry-leading Warranties
Industry-leading Warranties | Storm Damage Restoration | Roofing | Fountain City
When fierce winds, hail, or pounding rain leave your Fountain City roof compromised, HEP’s seasoned team arrives fast, equipped with years of expertise and backed by industry-leading warranties that give you total peace of mind. Our certified specialists document every detail of the damage, guide you through insurance paperwork, and restore your home with premium materials engineered to outlast the next storm. Because we’re local, we know the unique weather patterns that strike East Tennessee—and we build roofs designed specifically to handle them.
From emergency tarping to complete rebuilds, our storm damage restoration service pairs meticulous craftsmanship with warranties that cover both labor and materials long after the crews leave your driveway. Transparent communication, honest pricing, and a promise to “fix it, not just patch it” have made HEP the name Fountain City homeowners trust when the skies clear and it’s time to rebuild stronger than before. Reach out today and rediscover how secure a roof can feel when it’s protected by the best guarantees in the business.
FAQs
What exactly does your industry-leading roofing warranty cover after a storm in Fountain City?
Our warranty has two layers of protection. First, the manufacturer’s material warranty (up to 50 years, non-prorated) guarantees that the shingles, underlayment, vents, and flashing will remain free from factory defects that could lead to premature failure—even when those components are stressed by hail or high winds. Second, our 15-year workmanship warranty covers every aspect of our installation, including leak-proof penetrations, proper fastening patterns, ventilation balance, and flashing details. If a storm exposes a defect in either the materials or our labor, we repair or replace the affected sections at no cost to you—parts, labor, disposal, and tax included.
How long do the workmanship and material warranties last, and can they be transferred if I sell my Fountain City home?
The material warranty is a lifetime (50-year) non-prorated guarantee for the first owner and remains in force at a reduced, but still robust, 40-year prorated term for the second owner. Our workmanship warranty is 15 years and is fully transferable one time within that period. All you have to do is submit a simple transfer form within 60 days of closing on the sale, and the new homeowner receives the same coverage with no additional fee. This transferability adds significant resale value and peace of mind for prospective buyers.
What steps should I take immediately after a storm to keep my warranty valid?
1) Perform a visual ground-level inspection; if you see missing shingles, exposed plywood, or water stains in the attic, call us within 48 hours. 2) Do not attempt permanent repairs yourself—temporary tarp placement is okay, but invasive work could void the workmanship portion of your warranty. 3) Document the date, time, and severity of the storm (photos or news screenshots help) and keep any receipts for emergency expenses; these items support both insurance and warranty claims. 4) Schedule our free post-storm inspection so we can create an official damage report and open a claim file if needed.
How do I file a warranty claim for storm damage, and how does that interact with my homeowner’s insurance?
After our free inspection confirms warrantable damage, we complete the manufacturer’s claim form and submit before-and-after photos, shingle samples, and a repair estimate directly to the warranty department. You sign once—no long paperwork. If the damage also qualifies as an insurance loss, we coordinate with your adjuster so you never pay twice for the same repair. Warranty benefits are applied first; any remaining repair scope not covered (for example, skylights or gutters) is then billed to the insurance carrier, which often reduces or eliminates your deductible out-of-pocket cost.
Does your warranty cover the types of storm events Fountain City typically experiences, like hail, microbursts, and fallen oak limbs?
Yes. Our material warranty is wind-rated to 130 mph and hail-rated to 2" impact resistance when installed with the complete manufacturer system (which we always use). Our workmanship warranty covers leaks and structural compromises caused by wind-driven rain, ice damming, flying debris, and limb impact—as long as the roof was not pierced by objects larger than 3" in diameter, which is considered structural impact and usually covered by insurance. In short, the warranty addresses the vast majority of storm scenarios common in Fountain City’s humid-continental climate.
What is the typical timeline for inspection, approval, and restoration under your warranty program in Fountain City?
1) Contact & Inspection: Within 24 hours of your call, we schedule your inspection; in emergencies we can arrive the same day. 2) Documentation & Claim Submission: We compile digital photos, core samples, and a written report and file the warranty claim within 48 hours after inspection. 3) Manufacturer Approval: Because we are a certified Elite Contractor, most claims are pre-approved in 3–5 business days (standard contractors wait 10–14). 4) Material Ordering: Once approved, we order matching shingles, which usually arrive within 2–3 days. 5) Restoration Work: Typical roof repairs or partial re-roofs are completed in one to two days, weather permitting. Throughout the process you receive automatic email and text updates so you always know the project status.