Workmanship Warranty
Workmanship Warranty | Roofing Done Right | Roofing | Fountain City
When you choose HEP for your Fountain City home, you’re getting more than new shingles—you’re securing peace of mind backed by a rock-solid workmanship warranty. Our veteran installers follow a proven, detail-rich process that stops leaks before they start, from precision flashing around chimneys to meticulous nail patterns that meet or exceed manufacturer specs. The result is roofing done right, so your investment stays protected long after the last ladder leaves your driveway.
Every roof we build is inspected twice: once by the crew leader on site and again by our warranty team, ensuring every ridge, valley, and vent passes HEP’s strict quality checklist. If an issue ever does pop up, one call brings our responsive local technicians back to your door—no loopholes, no finger-pointing, just genuine hometown service. Trust HEP to shield your Fountain City home with workmanship that stands the test of Tennessee weather and time.
FAQs
What exactly does your workmanship warranty cover on roofing projects in Fountain City?
Our workmanship warranty guarantees that every aspect of the installation we control—flashing, underlayment, shingle placement, ventilation components, fasteners, and sealants—has been installed according to industry best-practice and local Fountain City building codes. If a leak, premature shingle loss, or any other performance issue arises because of an installation error, we will supply all labor and any ancillary materials needed to correct the problem at no cost to you.
How long is the workmanship warranty valid and when does it begin?
The workmanship warranty is valid for 10 years from the date we complete your roofing project and pass the final inspection. Coverage begins immediately upon your signed acceptance of our completion certificate, so you are protected from day one.
How do I file a claim if I believe there is an issue covered by the workmanship warranty?
Simply call our local Fountain City office or submit the online warranty request form. We’ll schedule an on-site inspection within 48 business hours. If we confirm the problem stems from workmanship, we’ll provide you with a written repair plan and complete the corrective work—typically within one week—at no charge. If the issue is manufacturer-related, we’ll help you initiate that claim as well.
What is the difference between your workmanship warranty and the shingle manufacturer’s warranty?
The manufacturer’s warranty covers defects in the roofing materials themselves—such as premature granular loss or manufacturing flaws—while our workmanship warranty covers how those materials were installed. Think of the manufacturer’s warranty as protection for the product, and our workmanship warranty as protection for the installation process. Together, they give you comprehensive peace of mind.
Is the workmanship warranty transferable if I sell my Fountain City home?
Yes. The warranty can be transferred one time within the original 10-year term. Simply notify us in writing within 60 days of the home’s closing, provide the new owner’s contact information, and we will issue an updated warranty certificate at no additional cost. A transferable warranty is a strong selling point for Fountain City homebuyers.
Are there any actions or conditions that could void the workmanship warranty?
The warranty remains in force as long as (1) no third party performs unauthorized repairs or modifications to the roof, (2) routine maintenance such as debris removal is performed, (3) no structural alterations are made that affect the roof without proper flashing integration, and (4) the roof is not subjected to abuse or damage from unrelated trades. Storm, fire, or impact damage is covered by homeowners insurance, but does not void our workmanship warranty once proper repairs are completed by us.