Rock-solid Warranties
Rock-solid Warranties | Roofing Done Right | Roofing | Flintville
When you choose HEP for your roof in Flintville, you’re choosing craftsmanship backed by iron-clad protection. Our experienced crews treat every shingle and seam with the precision your home deserves, and we reinforce that care with some of the strongest warranties in the industry. From the first inspection to the final nail, you’ll feel the confidence that comes from roofing done right — workmanship that stands up to Tennessee’s toughest weather and keeps your family safe and dry for decades.
Add to that our transparent communication, flexible financing, and 24/7 emergency support, and it’s easy to see why Flintville homeowners trust HEP. We believe a warranty should be more than fine print; it should be peace of mind you can count on year after year. Discover how straightforward, stress-free, and secure a roof replacement can be when it’s roofing done right.
FAQs
What types of roof warranties do you offer in Flintville?
Every new roofing system we install in Flintville comes with two layers of protection: (1) a manufacturer’s material warranty that covers defects in shingles, underlayment, and accessories; and (2) our own Rock-Solid Workmanship Warranty that guarantees the quality of our installation. Depending on the shingle line you choose, the material warranty ranges from 25 years to Lifetime, while our workmanship warranty is a full 15 years with the option to upgrade to Lifetime coverage when you select an enhanced shingle system.
How long does your workmanship warranty last and what does it cover?
Our standard Rock-Solid Workmanship Warranty protects you for 15 years from the completion date. During that period, we will repair—at no cost—any leak, fastening failure, or flashing issue that can be traced back to our installation work. The warranty also covers collateral damage to roof decking or interior ceilings caused by an installation-related leak. Normal wear, storm damage, and lack of maintenance are excluded, but you can upgrade to a Lifetime workmanship warranty when you bundle impact-rated shingles with our full ventilation package.
Is the manufacturer’s material warranty transferable if I sell my Flintville home?
Yes. Most of the shingle manufacturers we work with (GAF, CertainTeed, Owens Corning) allow a one-time free transfer of their material warranty within the first 10–15 years, provided the new owner notifies the manufacturer in writing within 60 days of closing. Our team will supply the paperwork and walk the buyer through the process so your warranty stays intact and adds value to the sale of your Flintville property.
What actions can void my roof warranty and how can I keep it valid?
The three most common warranty killers are: (1) improper repairs by non-certified contractors, (2) failure to keep gutters and roof surfaces clean, leading to standing water or moss, and (3) installation of rooftop equipment such as satellite dishes without approved flashing kits. To maintain coverage you should: schedule an annual inspection, use only manufacturer-approved accessories, document any repair work, and keep records of storm-related insurance claims. Our maintenance plans make compliance simple and affordable.
How do I file a warranty claim and what is the typical response time?
Just call our dedicated warranty line or submit a claim form on our website. We’ll schedule an on-site assessment within 48 hours for leaks and within 5 business days for non-emergency issues. If it’s a workmanship matter, we perform the repair within 7 days (weather permitting) at no cost. For material defects, we prepare the photographic evidence and handle all communication with the manufacturer; once approved, materials usually arrive in 2–3 weeks, and installation is scheduled immediately thereafter.
Do your warranties cover storm damage common in Flintville, such as hail or high winds?
Manufacturer and workmanship warranties cover failures due to defects or installation errors, not acts of nature. However, we install shingles rated for 130 mph winds and Class 4 impact resistance, which lowers the chance of storm damage. If a severe hail or wind event occurs, your homeowner’s insurance is the primary coverage. We assist with the insurance inspection, provide documentation, and coordinate repairs so that any warranty-covered components are restored to full coverage once the storm damage is fixed.